Diego Rivera
Tempe
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Preferred Banking Advisor
Western Alliance Bank
08.2024 - Current
- Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
- Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
- Worked with customers to procure updated financial information on continuous basis.
- Communicated lending decisions to customers.
- Extended and sustained relationships with customers to maintain and grow business.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Lead Bank Teller
Western Alliance Bank
12.2022 - 08.2024
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Calculated fees due, interest and change for customer transactions.
- Maintained friendly and professional customer interactions.
Service Manager
Chipotle Mexican Grill
04.2018 - 12.2022
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Harvest Preparatory Academy
Yuma, AZ05-2018
Skills
- Sales follow-up
- Developing financial plans
- Cash handling
- Verbal and written communication
- Conflict resolution
- Time management
- Attention to detail
- Relationship building and management
- Pipeline management
- Networking strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Preferred Banking Advisor
Western Alliance Bank
08.2024 - Current
Lead Bank Teller
Western Alliance Bank
12.2022 - 08.2024
Service Manager
Chipotle Mexican Grill
04.2018 - 12.2022
High School Diploma -
Harvest Preparatory Academy
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