Diego Sanchez
Goodyear
Summary
Dynamic sales professional with over six years of experience in specialty sales and customer service. Expertise in developing strategic sales plans, guiding clients through financial solutions, and fostering strong relationships. Aiming to leverage these skills to drive growth and enhance customer experiences.
Overview
10
10
years of professional experience
Work History
Senior Specialty Sales Representative
Bank of America
Phoenix, AZ
06.2019 - Current
- Formulated strategic sales plans to elevate product visibility and foster customer engagement.
- Conducted detailed analysis of financial accounts, emphasizing speed and meticulous attention to detail.
- Guided clients in identifying financial solutions that support both immediate needs and long-term objectives.
- Addressed client needs and concerns promptly, ensuring a high level of service and relationship management.
- Supported clients in addressing and resolving challenges with personal accounts and banking services.
- Evaluated individual client financial needs to facilitate new account openings.
- Guided junior sales representatives in developing client relationship management and financial skills.
- Facilitated client referrals to external resources for business, investments, home purchases, or auto acquisitions.
Customer Service Representative
Kohls Department Store
Surprise, AZ
11.2015 - 06.2019
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers with product selection, enhancing their shopping experience through personalized recommendations.
- Maintained knowledge of current promotions, ensuring accurate information delivery to customers and staff.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Assisted in processing cash transactions and maintaining accurate billing sheets.
- Guided clients through Kohl's store charge credit card application process to maximize immediate and future savings.
- Cultivated strong client relationships through face-to-face and phone interactions.
Education
Associate of Business Administration - Business Administration
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2017
Skills
- Account relationship management
- Sales strategy development
- Proficient in banking & finance
- Customer service
- Fluent in two languages
- Attention to detail
- Multitasking
- Excellent communication
- Customer satisfaction
- Effective communication
Timeline
Senior Specialty Sales Representative
Bank of America
06.2019 - Current
Customer Service Representative
Kohls Department Store
11.2015 - 06.2019
Associate of Business Administration - Business Administration
Maricopa Community Colleges, Estrella Mountain Community College