Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Diego Torres

Phoenix,AZ

Summary

Dynamic sales and project management professional with over six years of expertise in automotive finance, restoration project coordination, and customer-focused sales. Proven success in managing loan processes, negotiating favorable finance terms, and promoting aftermarket products, consistently achieving high margins and exceptional customer satisfaction. Results-oriented approach drives the ability to exceed targets while fostering strong client relationships. Committed to leveraging industry knowledge and strategic insight to contribute to organizational growth and success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Project Manager

Restoration Connections
02.2024 - Current
  • Managed the end-to-end restoration process, coordinating with clients, adjusters, and vendors to deliver compliant, timely projects.
  • Developed estimates, scopes of work, and managed budgets to maximize profitability and client satisfaction.
  • Supervised staff and maintained high standards under regulatory frameworks (IICRC, OSHA).

Loan Consultant

Auto Approve
07.2022 - 02.2024
  • Top-performing consultant recognized for consistently achieving highest gross profit margins companywide.
  • Promoted aftermarket products—achieved 78% GAP and 64% service contract penetration.
  • Negotiated with financial institutions to streamline approvals, boost customer retention, and improve profitability.
  • Guided clients through loan applications, credit checks, and lender coordination, ensuring smooth and timely processing.
  • Implemented customer retention strategies that enhanced satisfaction and long-term loyalty.

Internet Sales Associate

Mossy Nissan
11.2021 - 06.2022
  • Sold 15–20 vehicles per month; achieved $2,100–$2,500 gross profit per unit.
  • Delivered consultative selling experiences, explaining financing and warranty offerings to customers.

Skills

  • Refinancing & Lease Buyout Facilitation
  • Aftermarket product sales expertise
  • Loan Application Processing & Payoff Coordination
  • Customer-Centric Communication & Troubleshooting
  • CRM, MS Office (Word, Excel, Outlook) & G Suite Proficiency
  • Organizational & Time-Management Skills
  • Self-Starter, Results-Oriented, High Accountability

Certification

  • Xactimate Certification Level 1
  • State-licensed Insurance Adjuster: TX

Timeline

Project Manager

Restoration Connections
02.2024 - Current

Loan Consultant

Auto Approve
07.2022 - 02.2024

Internet Sales Associate

Mossy Nissan
11.2021 - 06.2022

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Diego Torres