Eager to expand my knowledge in the field of sales and develop innovative strategies, I am committed to honing my skills in customer relationship management, market analysis, and negotiation to drive impactful results and achieve organizational growth
Diego Villa
Phoenix,AZ
Summary
Dynamic and courteous professional with a proven track record in the hospitality industry, notably at Ghost Donkey. Excelled in customer service expertise and complex problem-solving, consistently exceeding customer satisfaction by developing innovative beverage recipes and fostering relationships. Demonstrated professional appearance and conversational skills, adept at anticipating guest needs during high-volume events.
Overview
7
7
years of professional experience
Work History
Bartender
Ghost Donkey
01.2023 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Built relationships with regulars to maintain and exceed customer satisfaction.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Bartender
Taco Chelo
01.2021 - 01.2023
Cashier
Costco
01.2018 - 01.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs. (i.e. store credit card sales)
Education
High School Diploma -
Univa
GuadalajaraSkills
- Professional appearance
- Complex Problem-solving
- Anticipating guest needs
- Conversant
- Customer service expertise
- Courteous
- Spontaneous
- Friendly
- Attentive
- Precise
Interests
Timeline
Bartender
Ghost Donkey
01.2023 - Current
Bartender
Taco Chelo
01.2021 - 01.2023
Cashier
Costco
01.2018 - 01.2021
High School Diploma -
Univa
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