Dillon Roberts
Chandler
Summary
Versatile and driven IT support specialist with hands-on experience in hardware diagnostics, software troubleshooting, and customer-focused repair services. Proven ability to deliver exceptional results in both corporate and independent settings, including roles with Geek Squad and Meta (Facebook). Known for a strong work ethic, fast learning, and the ability to thrive in fast-paced, high-responsibility environments. Skilled in leading teams, building custom PCs, optimizing user setups, and guiding clients through tech solutions with clarity and confidence. Entrepreneurial background reflects resourcefulness, initiative, and a deep commitment to quality service. Ready to bring a forward-thinking mindset and dependable performance to any technical or customer-oriented role.
Overview
8
8
years of professional experience
Work History
Advanced Repair Agent
GeekSquad
Tempe
02.2024 - Current
- Performed in-depth hardware and software diagnostics on client devices to accurately identify and resolve issues.
- Recommended appropriate repair or replacement solutions based on diagnostics and client needs.
- Provided clear, confident communication of technical issues and solutions to customers, ensuring that they felt informed and reassured.
- Solving clients' issues, and explaining the issue to them in a way that makes them more confident and less worried, up aesthetics.
- Collaborated with team members to troubleshoot and resolve complex repair issues, improving workflow efficiency and knowledge sharing.
Marketing Expert
Facebook
Phoenix
07.2021 - 12.2023
- Managed a dedicated portfolio of 150+ advertising clients, providing strategic guidance to improve ad engagement, retention, and conversion rates based on individual business goals.
- Conducted regular performance consultations, analyzing ad campaign data and recommending actionable optimizations for measurable results.
- Scheduled and led client calls in a fast-paced, metrics-driven environment while adhering to a tight appointment calendar.
- Maintained detailed documentation of client communications and campaign changes in accordance with internal policies and compliance standards.
- Accessed and operated within high-security platforms using government-level authentication protocols to protect client and company data.
Advanced Repair Agent
GeekSquad
Chandler
02.2020 - 07.2021
- Performed in-depth hardware and software diagnostics on client devices to accurately identify and resolve issues.
- Recommended appropriate repair or replacement solutions based on diagnostics and client needs.
- Provided clear, confident communication of technical issues and solutions to customers, ensuring that they felt informed and reassured.
- Solving clients' issues, and explaining the issue to them in a way that makes them more confident and less worried, up aesthetics.
- Collaborated with team members to troubleshoot and resolve complex repair issues, improving workflow efficiency and knowledge sharing.
Team Member
USA's Skateland Chandler
Chandler
03.2019 - 01.2020
- Oversaw daily operations across front desk, skate counter, café, and arcade areas to ensure a fun, safe, and welcoming environment for all guests.
- Managed customer check-in, provided admission wristbands and arcade tokens, and ensured smooth guest flow during high-traffic periods.
- Prepared and served café menu items (pizza, wings, nachos, Slurpees, etc.), while monitoring inventory and restocking supplies as needed.
- Coordinated music and DJ responsibilities during events to maintain an engaging atmosphere on the skate floor.
- Assisted guests with skate rentals and provided first-aid support or attention for minor injuries on the floor.
- Trained and supported team members to uphold high standards of service and safety.
Owner/Founder
Dillons Computers
Chandler
07.2017 - 03.2019
- Launched and managed a successful independent computer repair and custom PC building business through OfferUp, Facebook Marketplace, Craigslist, and referrals.
- Provided full-service diagnostics, repair, upgrades, and cleaning for laptops and desktop towers, including both hardware and software troubleshooting.
- Built custom PCs tailored to client needs (e.g. gaming, productivity, content creation), offering personalized guidance on components and performance.
- Advised customers on technology purchases and upgrade paths based on budget, goals, and long-term usability.
- Delivered professional-level support and service without the backing of a company—ensuring customer satisfaction and repeat business.
- Handled all aspects of the business independently, including marketing, scheduling, communication, budgeting, and customer relations.e.
Education
High School Diploma -
Chandler High School
Chandler01-2021
Skills
- Self-Motivated and Goal-Oriented – Demonstrates strong drive to take initiative and consistently exceed expectations
- Strong Work Ethic – Dedicated, focused, and committed to delivering high-quality results in any environment
- Quick to Learn and Adapt – Rapidly grasps new technologies, systems, and processes, with proven success in fast-paced roles
- Reliable and Accountable – Trusted to follow through on tasks with minimal supervision; consistently dependable under pressure
- Technical Proficiency in IT Support – Hands-on experience with hardware diagnostics, software troubleshooting, and system optimization
- Forward-Thinking and Solution-Focused – Maintains a positive, proactive mindset when tackling challenges or creating improvements
Technical Skills
- Web Development: HTML, CSS, JavaScript
- Programming: Python
- Tools & Platforms: VS Code, GitHub, Chrome DevTools
Languages
English
Native/ Bilingual
Affiliations
- freeCodeCamp – Responsive Web Design Certification (In Progress)
- freeCodeCamp – JavaScript Algorithms and Data Structures (In Progress)
- Founded and operated a self-run PC repair and custom build service, gaining clients through OfferUp, Craigslist, and word-of-mouth marketing.
- Provided volunteer tech support for local friends, families and bluishness—helping with device setup, virus removal, and hardware upgrades.
References
References available upon request.
Timeline
Advanced Repair Agent
GeekSquad
02.2024 - Current
Marketing Expert
Facebook
07.2021 - 12.2023
Advanced Repair Agent
GeekSquad
02.2020 - 07.2021
Team Member
USA's Skateland Chandler
03.2019 - 01.2020
Owner/Founder
Dillons Computers
07.2017 - 03.2019
High School Diploma -
Chandler High School
Similar Profiles
Harmandeep Kaur GarchaHarmandeep Kaur Garcha
Electronic Service Technician at GeeksquadElectronic Service Technician at Geeksquad
ZOLIN HODGEZOLIN HODGE
Consultation Agent at GeeksquadConsultation Agent at Geeksquad
Adam LaneAdam Lane
Help Desk Technician at Bestbuy GeekSquadHelp Desk Technician at Bestbuy GeekSquad