Alyxcia Martinez
Glendale
Summary
Detail-oriented and dedicated customer service professional with experience in team leadership and office administration. Proven ability to build strong relationships,resolve conflicts and drive continuous improvement. Skilled in providing efficient support and boosting team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Associate
Story Cannabis
03.2024 - Current
- Sales and customer service professional who works at a licensed cannabis dispensary, guiding customers though product selection and ensuring all transactions are compliant with state and local regulations.
- Greet customers, answer questions, provide personalized product recommendations based on their needs or desired effects, and educate them on safe consumption methods.
- Process customer payments using POS system. manage cash handling accurately, and apply loyalty program benefits.
- Verify customers IDs and, if applicable, medical marijuana cards to ensure they meet legal age requirements and adhere to all local and state regulations
- Assist with stocking products as needed and ensuring all products are correctly labled and stored.
- Maintain a clean, organized and inviting sales floor and assist with opening and closing duties.
Server/Head Bartender
Kasai Japanese Steakhouse
11.2023 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
BDC Service Representative
Liberty Gmc
03.2023 - 10.2023
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Boosted sales of additional services by effectively communicating the benefits to customers.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Customer Service Representative
Nationwide Retirement Solutions
09.2021 - 03.2023
- Reduced call resolution time through efficient problem-solving and communication skills.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Streamlined the retirement application process for clients, ensuring timely and accurate submissions.
- Educated clients on tax implications of various retirement savings vehicles, optimizing their financial strategies.
Customer Service Manager
Sands Chevrolet - Surprise
06.2021 - 09.2021
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
High School Diploma -
Raymond S. Kellis
Glendale, AZ05.2019
Skills
- Customer service
- Communication skills
- Guest Engagement
- Microsoft word
- Documentation review
- Time management
- Leadership
- Retail sales
- Cash handling
- Product knowledge
- Relationship building
- Policy and procedure adherence
- Brand representation
- Upselling strategies
- Point of sale operation
- Cross-selling techniques
- Promotional events
- Friendly and outgoing
Certification
- Food handlers Training - 8hr
- Licensed bartender - 8month
- ADHS Facility Agent Card
Timeline
Retail Associate
Story Cannabis
03.2024 - Current
Server/Head Bartender
Kasai Japanese Steakhouse
11.2023 - 03.2024
BDC Service Representative
Liberty Gmc
03.2023 - 10.2023
Customer Service Representative
Nationwide Retirement Solutions
09.2021 - 03.2023
Customer Service Manager
Sands Chevrolet - Surprise
06.2021 - 09.2021
High School Diploma -
Raymond S. Kellis