Dina Michael
Avondale
Summary
I am a responsible and dedicated with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Solving conflict resolution. Personable hospitality professional with knack for providing exceptional services to guests.
Overview
34
34
years of professional experience
Work History
Sales Associate
Wii Auto Sales
Avondale
09.2025 - Current
- Assisted customers with vehicle selection and product information.
- Demonstrated vehicle features during test drives to enhance customer experience.
- Processed sales transactions efficiently and accurately at the point of sale.
Sales Associate
Acura of Peoria
Peoria
10.2023 - 10.2025
Receptionist Coordinator
Home Fort LLC
Avondale
07.2009 - 09.2023
- Answered Phone phone calls
- Scheduled Appointments
- Handled customers complaint and any issues
- Billing/Payments
- Placed material orders
- Stayed in touch with customers and followed up to make sure job was was completed and service was satisfactory
Office Administrative Assistant
Advanced Dermatology and Cosmetic
Chicago
02.2001 - 07.2007
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Representative
Coast Lighting
Redwood City
04.1999 - 07.2000
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Built relationship/Trust with customers
Hotel Front Desk Agent
Best Western Garden Court Inn
Fremont
08.1992 - 05.1999
- Handled high volume of phone calls and routed to proper guest or internal department.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Drafted guest invoices and posted charges to individual accounts.
- Monitored reservations to track incoming parties and special events.
- Educated guests regarding important property information and directions to different hotel areas.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
Education
G.E.D
Skills
- Database Entry
- Meticulous Attention to Detail
- Office Equipment Operation
- Task Prioritization
- Strong Organizational Skills
- Professional and Courteous
- Appointment Coordination
- Schedule Management
- Research and Analytical Skills
- Multi-Line Telephone Systems
- Fast Learner
- Customer Service
Timeline
Sales Associate
Wii Auto Sales
09.2025 - Current
Sales Associate
Acura of Peoria
10.2023 - 10.2025
Receptionist Coordinator
Home Fort LLC
07.2009 - 09.2023
Office Administrative Assistant
Advanced Dermatology and Cosmetic
02.2001 - 07.2007
Sales Representative
Coast Lighting
04.1999 - 07.2000
Hotel Front Desk Agent
Best Western Garden Court Inn
08.1992 - 05.1999
G.E.D