Summary
Overview
Work History
Education
Skills
Timeline
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Dinah McCain

Gilbert,AZ

Summary

Dynamic customer service professional with extensive experience at InTouchCX, excelling in conflict resolution and relationship building. Proven track record of enhancing customer loyalty through empathetic complaint handling and effective communication. Skilled in Microsoft Excel and adept at managing high-stress situations, ensuring client satisfaction and repeat business.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

InTouchCX
Mesa , AZ
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

LUXURY LICENSE REAL ESTATE AGENT

MCCAIN AND ASSOCIATES REALTY
06.2014 - 12.2024
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Presented purchase offers to sellers for consideration.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.

OFFICE MANAGER

BROOKDALE INSURANCE
09.2003 - 12.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

No Degree - Real Estate License

Real Estate Express
On-Line
06-2014

High School Diploma -

Milpitas High School
Milpitas, CA
06-1983

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Client relations
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Administrative support
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training

Timeline

Customer Service Representative

InTouchCX
01.2025 - Current

LUXURY LICENSE REAL ESTATE AGENT

MCCAIN AND ASSOCIATES REALTY
06.2014 - 12.2024

OFFICE MANAGER

BROOKDALE INSURANCE
09.2003 - 12.2024

No Degree - Real Estate License

Real Estate Express

High School Diploma -

Milpitas High School

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Dinah McCain