Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dinara Babayeva

Dinara Babayeva

Baku

Summary

Experienced Customer Service Specialist with a strong track record of managing client inquiries and resolving issues efficiently. Proven ability to work under pressure and maintain high customer satisfaction.

Served as Guest Relations Specialist at COP 29, supporting VIP guests and coordinating event logistics.

Fluent in English and Russian, adaptable, and detail-oriented.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Answery UAB
Baku
01.2025 - 05.2025

Professional Background:

  • Experience in customer support across various industries, including tech, events, and education.
  • Fluent in both English and Russian, with strong cross-cultural communication skills.
  • Highly organized and detail-oriented, with a focus on customer satisfaction and retention.

Guest Relations Manager

COP29
Baku
10.2024 - 11.2024
  • Managed VIP guest relations, providing personalized support throughout the event.
  • Coordinated arrivals, departures, and accommodation arrangements for high-profile attendees.
  • Assisted in the planning and execution of conference sessions, side events, and networking meetings.
  • Resolved last-minute issues with professionalism and discretion, maintaining a positive guest experience.
  • Facilitated clear communication between guests and event organizers, ensuring accurate information flow.
  • Adapted quickly to rapidly changing situations, maintaining a calm and supportive attitude.
  • Used multilingual communication skills to bridge language gaps and enhance guest satisfaction.
  • Gained valuable insights into international diplomacy, sustainability, and climate action.

English Teacher

Freelance
Baku
08.2019 - 04.2021

As an experienced English tutor, I have worked with a wide range of students, from children to university students, helping them improve their language skills and achieve their academic goals. My approach is tailored to each student’s individual needs, ensuring effective learning and meaningful progress.

Key Skills and Experience:

  • Conducted personalized one-on-one and group classes for children, teenagers, and adults.
  • Prepared students for international exams like IELTS, focusing on all four language skills: speaking, listening, reading, and writing.
  • Designed conversational classes for children to enhance their speaking confidence and fluency.
  • Created custom lesson plans based on each student’s language proficiency and personal goals.
  • Developed engaging and interactive teaching materials to maintain student motivation.
  • Provided regular feedback and progress assessments to track student improvement.
  • Managed classes in both in-person and online settings, adapting teaching methods accordingly.
  • Maintained a supportive and encouraging learning environment, building strong relationships with students.

Education

Business Management

Azerbaijan State University of Economics
Baku
06.2024

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer relationship management (CRM)
  • Training and mentoring

Timeline

Customer Service Manager

Answery UAB
01.2025 - 05.2025

Guest Relations Manager

COP29
10.2024 - 11.2024

English Teacher

Freelance
08.2019 - 04.2021

Business Management

Azerbaijan State University of Economics
Dinara Babayeva