Dione Alvarado

I have been serving as a Peer Coach for the past three years, assisting colleagues by addressing questions during live calls. Additionally, I have supported leadership with various projects, including LASE, POS, MXP, CAN Stripe, and US Stripe. My responsibilities have included making outbound calls to facilitate merchant onboarding and troubleshooting any issues that merchants may encounter.

Engaged in outbound outbound calling to onboard merchants onto the Google platform by collecting and verifying necessary documentation. Conducted between 25 to 40 outbound calls daily to facilitate the verification process.

I assisted in the hiring and training of new employees, including completing Subway Training University courses. I provided instruction on bakery operations, such as bread and cookie baking, as well as food preparation, vegetable prep, and inventory management. Additionally, I trained staff on restaurant closing procedures, including cash handling, performing cash drops, and closing registers. I monitored daily waste and prepared reports for subsequent days. I also handled bank deposits, scheduled employee shifts, maintained inventory counts, and managed inventory orders.

Provided administrative and operational support to various roles, including senior management, to enhance overall company efficiency. Assisted with real-time decision-making and coordinated with vendors to ensure accurate and timely information exchange.