Dionte Moncrieft
Gilbert
Summary
Dynamic leader with proven expertise in fostering team leadership and customer service excellence at QuikTrip. Skilled in decision-making and team motivation, achieving operational excellence and enhancing customer satisfaction. Demonstrated ability to manage inventory and streamline operations, contributing to increased profitability.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
QuikTrip
12.2019 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Sales Associate
Walmart
03.2018 - 10.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Used in-store system to locate inventory and place special orders for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Trash Collector
American Disposal
03.2017 - 09.2017
- Estimated customer-loaded container volume by sight, reporting overweight boxes immediately to dispatcher for direction when at risk of exceeding maximum tonnage.
- Enhanced company reputation for timely service by consistently completing daily routes on schedule.
- Used hand signals to communicate with other workers or drivers.
- Managed heavy lifting requirements with proper technique, minimizing risk of injury to self or others during waste removal process.
- Collected and gathered garbage from buildings, businesses and other facilities [Number] days per week.
Education
High School Diploma -
North Cobb
Kennesaw, GA05-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Team motivation
Certification
- [Area of certification] CPR Childcare
Languages
Spanish
Limited Working
Timeline
Assistant Manager
QuikTrip
12.2019 - Current
Retail Sales Associate
Walmart
03.2018 - 10.2018
Trash Collector
American Disposal
03.2017 - 09.2017
High School Diploma -
North Cobb
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