Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Divine Alvarez

Tucson

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a Retail Supervisor position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and skills in both retail and customer service with experience at Casino Del Sol Resort, excelling in customer engagement and merchandise display. Proven track record in cash handling accuracy and inventory tracking, fostering strong customer relationships and enhancing sales through effective communication and support. Committed to delivering exceptional service and driving business success. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Retail Representative

Casino Del Sol Resort
09.2020 - Current
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers and provided assistance in locating and purchasing products.
  • Remained informed and updated on current promotions and sales, exchange policies and payment policies.
  • Stocked merchandise, clearly labeling items, and arranged items.
  • Used POS system to process sales, returns, and gift card activations.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Recommended merchandise to customers based on needs and preferences.
  • Folded and arranged merchandise.
  • Worked closely with managers to stock retail locations.
  • Tagged and prepared new merchandise for retail sales.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Trained associates on product specifications, merchandising, counter organization and retail sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Conducted inventory counts by adding each item in stock and documenting on paper, and place special orders for supervisors or manager.

Customer Service Representative

C3 Customer Contact Channels
08.2017 - 07.2020
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Maintained statistical database of customers using CRM for types of customer complaints and resolutions offered by organization.

Education

High School Diploma -

Flowing Wells High School
Tucson, AZ

Skills

  • Customer engagement
  • POS systems
  • Multitasking
  • Cash handling accuracy
  • Inventory tracking
  • Order fulfillment
  • Customer service
  • Merchandise display

Accomplishments

    Nominated for twice for Employee of the Month within the same year.

Timeline

Retail Representative

Casino Del Sol Resort
09.2020 - Current

Customer Service Representative

C3 Customer Contact Channels
08.2017 - 07.2020

High School Diploma -

Flowing Wells High School

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Divine Alvarez