Divine Perea
Yuma
Summary
Dynamic and dedicated professional with experience as a Security Officer at Covey Security, skilled in effective communication and crisis management. Proven ability to enhance safety protocols and train new personnel. Bilingual in English and Spanish, adept at fostering a welcoming environment while ensuring compliance and operational efficiency. CPR certified and committed to excellence. Reliable and observant with strong sense of responsibility and upbeat attitude.
Offering dependable and attentive approach, eager to learn and develop within security environment. Brings understanding of safety protocols and emergency response procedures, with skills in active surveillance and risk management. Ready to use and develop these skills in a Law enforcement role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
Covey Security
12.2024 - Current
- Monitored hospital premises to ensure the safety of patients, staff, and visitors.
- Conducted constant patrols around the facility, identifying and addressing potential security risks.
- Responded promptely incidents, including medical emergencies, disturbances, and unauthorized access.
- Collaborated with Law enforcement and emergency services during critical situations to maintain safety protocols.
- Assisted in training new security personnel on hospital policies and emergency response procedures.
- Utilized radio communication to effectively coordinate and relay information to team members.
- Proficient in utilizing technology platforms including Microsoft Suite, Vocera, Outlook, and Tracktik for operational efficiency.
- Provided clear, step-by-step instructions to guide others in task execution.
- Conducted thorough security checks on bags to identify prohibited items, including weapons, drugs, and alcohol.
Member Service Representative
Planet Fitness Gym
06.2024 - 12.2024
- Assisted in the onboarding process for new members, explaining gym policies, equipment usage, and membership options.
- Maintained cleanliness, organization of gym equipment, common areas, and ensuring a welcoming environment for all members.
- Collaborated with team members to create a positive, motivating atmosphere, and enhancing the overall member experience.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Sales Associate
Footlocker Retail
04.2023 - 05.2024
- Provided exceptional customer service by engaging with customers to understand their needs and offering product recommendations.
- Assisted in maintaining an organized sales floor, ensuring that merchandise was well-displayed and stocked.
- Handled cash and credit transactions accurately using the point-of-sale (POS) system.
- Conducted inventory checks and assisted with restocking merchandise to support inventory management.
- Stayed updated on the latest trends in athletic footwear and apparel, educating customers on product features and benefits.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Cibola High School
Yuma, AZSkills
- Report writing
- Cardiopulmonary resuscitation certified
- CPI Training Certified
- Security Guard Card
- Effective Communication
- Leadership
- Ability to handle difficult situations calmly
- Amazing Coordination
- Money Handling
- Ability to work independently and as part of a team
- Bilingual (English/Spanish)
- Adaptability
Certification
CPI (Crisis Prevention) Certified
CPR Certified
AED Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Security Officer
Covey Security
12.2024 - Current
Member Service Representative
Planet Fitness Gym
06.2024 - 12.2024
Sales Associate
Footlocker Retail
04.2023 - 05.2024
High School Diploma -
Cibola High School
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