Summary
Overview
Work History
Education
Skills
Related Experience
Timeline
Generic

Dixie Kozak

Queen Creek,AZ

Summary

Patient-focused case manager with expertise in leading interdisciplinary teams within fast-paced clinical environments. Well-versed in planning and directing daily functions and improving delivery of patient care. Excellent communicator to align nursing services with patient needs.

Overview

29
29
years of professional experience

Work History

Chief Nursing Officer

A Safe Haven Youth & Family Services
01.2023 - Current
  • Designed and implemented standards of care for nursing and patient care.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
  • Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Provided direct nursing care to patients when personnel was short-staffed.
  • Led recruitment efforts to attract top talent in nursing professionals, BHTs and counseling, maintaining high standards for excellence in patient care delivery.
  • Participated in community outreach events to promote healthcare awareness and foster strong relationships with local organizations.
  • Enhanced staff development through comprehensive training programs and mentorship initiatives.
  • Evaluated clinical performance data to identify areas for improvement and develop targeted action plans.
  • Streamlined operations for increased efficiency and better resource allocation.
  • Ensured compliance with regulatory requirements through regular audits, policy updates, and ongoing education for staff members.
  • Collaborated with interdisciplinary teams to ensure seamless coordination of patient care across all departments.
  • Supervised staff of 12 registered nurses, and BHT's.

Director of Nursing

Sunland Home Care and Medical
10.2020 - 01.2023
  • Helped launch medical division to provide medical support to clients in their home
  • Clients paid privately for services
  • I provided direct care, was on call and telephone triage
  • I managed the nursing team and did nurse training as well as caregiver training
  • I maintained the schedule and scheduled the nursing team
  • I established community relationships
  • I ordered nursing supplies
  • I was direct contact for our medical director
  • I managed patients medications, medical schedules, referrals, etc
  • During this period of time much of the care was behavioral health
  • Most clients were struggling with anxiety, depression, suicidal thought and other things after being shut in during isolation
  • Evaluated work performance of 45 nursing and caregiving personnel to determine wage increases and implement discipline.

Registered Nurse

Az. Home Care/PCI
08.2016 - 12.2020
  • Weekend warrior providing direct patient care for a variety of wounds including wound vacs, ostomy care and instruction, a variety of medical instruction and medication instruction, infusion nursing and reporting to interdisciplinary team on any new patients well as continuing patients. Days consisted of 7-12 patients.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • I became certified specialist for OASIS preparation
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.

Registered Nurse

East Valley Hospice
06.2015 - 08.2016
  • Weekend on call nurse providing telephone triage, all necessary visits, assessment and plan of care for new patients to service, arranging other disciplines, obtaining equipment and supplies needed for service and obtaining MD orders
  • All weekend death visits and family support, getting MSW and chaplain as needed. Would see as many as 10 patients and manage up to 100 calls per weekend.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.

Registered Nurse

Sun Valley Home Care
03.2008 - 06.2015
  • Weekend nurse providing direct care for patients with a variety of wounds, rehabilitation needs, infusion and chronic care
  • In addition, providing on call service during the night and telephone triage
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.

Registered Nurse

Az. Home Care/PCI
03.2003 - 03.2008
  • Weekend warrior providing direct patient care for a variety of wounds including wound vacs, ostomy care and instruction, a variety of medical instruction and medication instruction and reporting to case managers on any new patients as well as continuing patients
  • Occasional case management for patients when company had additional demand
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.

Registered Nurse

Chandler Valley Hope
09.2001 - 03.2003
  • Provide direct patient care to patients in the acute detoxification phase of chemical dependency recovery
  • Monitor and provide care to patient group for the remainder of their in patient treatment
  • Included in this is monitoring need for additional medical and psychological care and involving counseling and medical team as needed on night shift
  • Insuring care plans are complete for patient stay
  • Directing and providing assistance to callers on night hotline

Staff Nurse; Case Manager

VA Medical Center
02.1998 - 08.2001
  • Provide direct patient care to patients in a sub-acute unit
  • Patients on this unit vary in level of function and need for skilled care
  • Included in care for these patients are IV antibiotic therapy, rehabilitation, complex wound care, long term care, etc
  • Began functioning in this facility as charge nurse within one week
  • Took on the task and responsibility of case manager within 6 months
  • As case manager duties included assessing patient on admission and care planning for interdisciplinary team and facilitating additional services for patient upon discharge
  • Served as a member of MDS committee and did MDS and RAI
  • Managed 29 beds.

Student Nurse Technician, Valor

VA Medical Center
06.1997 - 02.1998
  • Provided full range of patient care in sub-acute rehabilitation unit under direct supervision of nurse preceptor
  • Special tasks of this position included developing staff in-service, participation in case management and family meetings
  • Success demonstrated in ability to establish therapeutic relationship with patients and other staff members to provide effective care

Nurse Extern, Labor and Delivery

Maricopa Medical Center
05.1996 - 12.1996
  • Assisted nursing staff in providing high quality family care during the delivery and recovery period
  • Special task included well baby assessments, documentation, finalizing paperwork, ordering unit supplies, and communication between departments

Education

Bachelor of Science - Nursing

Arizona State University
Tempe, AZ
01.1997

Skills

  • Clinical care
  • Nurse education and training
  • Medication and IV administration
  • Strong teamwork
  • Electronic charting
  • Infection control standards
  • Customer service expertise
  • Wound care
  • Resource management
  • Behavioral health expertise
  • Patient examination
  • Leadership qualities

Related Experience

  • Director of Nursing, 10/20, Present, Sunland Home Care and Medical, 4435 E Broadway Rd #2, Mesa, AZ, 85206, Helped launch medical division to provide medical support to clients in their home., Provided direct care, was on call and telephone triage., Managed the nursing team and did nurse training as well as caregiver training., Maintained the schedule and scheduled the nursing team., Established community relationships., Ordered nursing supplies., Managed patients medications, medical schedules, referrals, etc.
  • Registered Nurse, 08/16, 12/20, Az. Home Care/PCI, 1626 S. Edwards, Tempe, AZ, 85281, Provided direct patient care for a variety of wounds including wound vacs, ostomy care and instruction., Provided a variety of medical instruction and medication instruction., Infusion nursing and reporting to case managers on any new patients as well as continuing patients., Occasional precepting of new nurses in training., Became certified specialist for OASIS preparation.
  • Registered Nurse, 06/15, 08/16, East Valley Hospice, 1311 W. Chandler Blvd, Chandler, AZ, 85224, Weekend on call nurse providing telephone triage, all necessary visits, assessment and plan of care for new patients., Arranging other disciplines, obtaining equipment and supplies needed for service and obtaining MD orders., All weekend death visits and family support, getting MSW and chaplain as needed.
  • Registered Nurse, 03/08, 06/15, Sun Valley Home Care, 7227 E. Baseline Rd, Mesa, AZ, 85209, Weekend nurse providing direct care for patients with a variety of wounds, rehabilitation needs, infusion and chronic care., Provided on call service during the night and telephone triage.
  • Registered Nurse, 03/03, 03/08, Az. Home Care/PCI, 1626 S. Edwards, Tempe, AZ, 85281, Weekend warrior providing direct patient care for a variety of wounds including wound vacs, ostomy care and instruction., Provided a variety of medical instruction and medication instruction., Reported to case managers on any new patients as well as continuing patients., Occasional case management for patients when company had additional demand.
  • Registered Nurse, 09/01, 03/03, Chandler Valley Hope, 501 N. Washington Rd., Chandler, AZ, 85225, Provided direct patient care to patients in the acute detoxification phase of chemical dependency recovery., Monitored and provided care to patient group for the remainder of their inpatient treatment., Included in this is monitoring need for additional medical and psychological care and involving counseling and medical team as needed on night shift., Ensured care plans are complete for patient stay., Directed and provided assistance to callers on night hotline.
  • Staff Nurse; Case Manager, 02/98, 08/01, VA Medical Center, 650 E. Indian School Rd., Phoenix, AZ, 85012, Provided direct patient care to patients in a sub-acute unit., Included care for these patients are IV antibiotic therapy, rehabilitation, complex wound care, long term care, etc., Began functioning in this facility as charge nurse within one week., Took on the task and responsibility of case manager within 6 months., As case manager duties included assessing patient on admission and care planning for interdisciplinary team and facilitating additional services for patient upon discharge., Served as a member of MDS committee and did MDS and RAI.
  • Student Nurse Technician, Valor, 06/97, 02/98, VA Medical Center, 650 E. Indian School., Phoenix, AZ, 85012, Provided full range of patient care in sub-acute rehabilitation unit under direct supervision of nurse preceptor., Special tasks of this position included developing staff in-service, participation in case management and family meetings., Success demonstrated in ability to establish therapeutic relationship with patients and other staff members to provide effective care.
  • Nurse Extern, Labor and Delivery, 05/96, 12/96, Maricopa Medical Center, 2601 E Roosevelt, Phoenix, AZ, 85008, Assisted nursing staff in providing high quality family care during the delivery and recovery period., Special task included well baby assessments, documentation, finalizing paperwork, ordering unit supplies, and communication between departments.
  • Internship, Arizona Mental Health Association, 6411 E. Thomas Rd., Scottsdale, AZ, Worked with full-time staff on a project to identify the constituents of the organization., The purpose of this project was to quantify the number of individuals served by mental health services in order to lobby for change in the Arizona State laws.

Timeline

Chief Nursing Officer

A Safe Haven Youth & Family Services
01.2023 - Current

Director of Nursing

Sunland Home Care and Medical
10.2020 - 01.2023

Registered Nurse

Az. Home Care/PCI
08.2016 - 12.2020

Registered Nurse

East Valley Hospice
06.2015 - 08.2016

Registered Nurse

Sun Valley Home Care
03.2008 - 06.2015

Registered Nurse

Az. Home Care/PCI
03.2003 - 03.2008

Registered Nurse

Chandler Valley Hope
09.2001 - 03.2003

Staff Nurse; Case Manager

VA Medical Center
02.1998 - 08.2001

Student Nurse Technician, Valor

VA Medical Center
06.1997 - 02.1998

Nurse Extern, Labor and Delivery

Maricopa Medical Center
05.1996 - 12.1996

Bachelor of Science - Nursing

Arizona State University
Dixie Kozak