DJ Carter
Phoenix
Summary
Experienced in thriving in fast-paced customer service environments, with strong communication and problem-solving abilities. Demonstrated skills in efficiently managing transactions and resolving customer issues. Seeking to transition into a new field, eager to leverage extensive customer service experience and unwavering dedication to consistently deliver outstanding results.
Overview
8
8
years of professional experience
Work History
Sr Contact Center Rep
Voya Financial
07.2019 - Current
Managed inbound calls, evaluated customer requirements, delivered service solutions, educated customers about products and services.
Consultant
Republic Services
01.2017 - 07.2019
Provided service information through phone, email, and chat channels.
Education
Some College (No Degree) - Communications
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- Call logging
- Account updating
- Verbal and written communication
- Inbound phone calls
Understanding of all Large corporate market and Semi dedicated plans and the Voya websites
- Training experience
- Customer communications
- Answering questions
- Call control skills
Timeline
Sr Contact Center Rep
Voya Financial
07.2019 - Current
Consultant
Republic Services
01.2017 - 07.2019
Some College (No Degree) - Communications
Maricopa Community Colleges, South Mountain Community College
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