Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Djenny Miteu

Mesa

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

AT&T
Phoenix
09.2024 - 06.2025
  • Assisted customers with inquiries via phone and chat support.
  • Documented customer interactions in the CRM system for accuracy.
  • Collaborated with team members to enhance service processes and efficiency.
  • Resolved technical issues for customers using troubleshooting procedures.
  • Conducted follow-up calls to ensure customer satisfaction after resolutions.
  • Escalated complex issues to specialized support teams when necessary.
  • Provided product information and guided customers through service options.
  • Trained new staff on customer support protocols and systems usage.
  • Recorded all customer interactions into the database system accurately and completely.
  • Created detailed reports on customer feedback for management review.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Investigated customer complaints regarding product quality or service rendered.

Medical Call Center Representative

America healthcare
Mesa
09.2022 - 07.2024
  • Responded to patient inquiries and provided accurate medical information.
  • Documented patient interactions in electronic health record systems.
  • Assisted healthcare providers with appointment scheduling and patient follow-ups.
  • Provided detailed documentation of each call including notes on conversations with customers.
  • Managed incoming calls and scheduled appointments for patients.
  • Developed relationships with key stakeholders both internally and externally.
  • Assisted in resolving customer complaints in a timely manner.
  • Collaborated with team members to resolve patient concerns efficiently.
  • Engaged with customers in an empathetic and professional manner at all times.
  • Collaborated with physicians, nurses, and other staff members as needed.
  • Entered patient data into electronic health records accurately and efficiently.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Caregiver

legend dd service llc
Mesa
02.2018 - 07.2022
  • Maintained cleanliness and organization in client living areas and surroundings.
  • Provided companionship and emotional support to enhance client well-being.
  • Managed medication schedules and ensured timely administration for clients.
  • Assisted clients with daily living activities and personal care tasks.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.

Education

Associate of Arts - Fashion Design And Marketing Design

Central University New York
New York, NY
08-2022

Skills

  • Customer service
  • Team collaboration
  • Training and mentoring
  • Call center experience
  • Customer response
  • Live chat support
  • Payment processing
  • Analytical thinking
  • Friendly and patient
  • Customer needs assessment
  • Product knowledge
  • Call management
  • Patient scheduling
  • Quality assurance
  • Customer service excellence
  • Service ticket management

Certification

  • caregiver certificated
  • behavior certificated
  • Fashion designer certificated

Languages

English
Full Professional
French
Native/ Bilingual
Swahili
Native/ Bilingual
lingala
Native/ Bilingual

Affiliations

  • make clothes
  • customizing clothes

Timeline

Customer Support Specialist

AT&T
09.2024 - 06.2025

Medical Call Center Representative

America healthcare
09.2022 - 07.2024

Caregiver

legend dd service llc
02.2018 - 07.2022

Associate of Arts - Fashion Design And Marketing Design

Central University New York

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Djenny Miteu