Deana Lopez
Phoenix
Summary
Experienced Coordinator with proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Services Coordinator
City of Mesa
Mesa
10.2022 - Current
- Managed over $4M in contracts (ARPA, Human Services and Opioid Settlements), including initiatives such as Off the Streets Emergency Shelter, Heat Relief IGA and Phoenix Rescue Mission’s navigation services.
- Lead coordinated efforts across internal departments and external agencies to prevent silos and ensure a unified response to homelessness. For example, organizing joint planning sessions with outreach teams, aligning crisis response protocols with local partners, and first responders.
- Lead the City’s annual Point-in-Time Homeless Count, gathering critical data to guide services and policy.
- Foster and strengthen partnerships with public and nonprofit organizations at local and regional levels.
- Represent the city in regional discussions, including coordination with the Maricopa Association of Governments and Maricopa County Public Health Department.
- Develop policies, procedures and structured reporting processes to improve Off the Street program performance and accountability.
- Supervise collaborative meetings and facilitate staff discussions to address client progress, share best practices and resolve challenges.
- Lead community initiatives, like establishing Mesa’s homeless resource phone line, Chatbot, response Inbox, to connect individuals to services.
- Support budget management and compliance with program rules, regulations and performance metrics for human services programs.
- Created spreadsheets to track budget expenses.
- Ensure timely and accurate review of vendor invoices and coordinate payment processing with Finance.
- Collaborated with other departments, such as legal and finance, to resolve issues related to contract development or execution.
- Supervise and trained program intern.
- Trained and onboarded new staff, including Coordinators and Administrators, to ensure consistent understanding of program operations, policies, and organizational standards.
- Contribute to the development and implementation of the City’s Opioid Settlement funding strategy.
- Develop the Opioid Settlement Community Grant Program Request for Proposal (RFP): 1M Grant
- Developed Council Report and Resolution for the Opioid Settlement Community Grant Program.
- Marketing Campaign development (in process).
- Presented Human Services Programs on Council Sessions.
- Participated in internal direct meetings with Mayor, City Manager and Councilmembers.
HR Representative
Mister Car Wash
Tucson
10.2019 - 10.2022
- Supported HR operations including hiring, promotions, benefits, payroll, and systems support across 300+ locations.
- Drafted offer letters for new hires which included salary details and benefit packages.
- Managed and conducted background check reviews for employees across 300+ locations, ensuring compliance with company policies and regulatory standards.
- Tracked and analyzed HR data using systems (Cherwell and Dayforce), and advanced Excel reporting.
- Developed HR communications, such as benefits packages, including Spanish translations, promoting accessibility for diverse staff.
- Conducted thorough grievance investigations in collaboration with HR Business Partners, ensuring fair resolution and adherence to organizational policies.
Benefits Coordinator
Cypress Civil Development
Tucson
07.2017 - 08.2019
- Administered benefits programs (health, dental, vision, retirement, wellness), and supported recruitment/onboarding.
- Coordinated employee engagement events, including annual retreats and team building activities.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Reconciled expenses and financial records.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork and ordering supplies.
Family Support Specialist / Parent Educator
Parent Aid
Tucson
08.2014 - 01.2017
- Led parenting workshops (6-9 week series)
- Conducted home visits to assess family dynamics and needs.
- Provided case management services to families in need of assistance; a caseload of 12 to 15 families.
- Maintained detailed records of client interactions, progress and outcomes.
- Educated parents on child development milestones and positive discipline techniques.
- Identified appropriate community resources and provided referrals for services.
- Professional development (30+ hours annually).
- Participated in weekly staff meetings to discuss caseloads and best practices.
- Outreached at community events to connect with families, provide program information, and accept service referrals.
Education
Master of Science - Psychology (Industrial-Organizational Psychology)
Grand Canyon University
Phoenix, AZ04.2017
Bachelor of Arts - Psychology, Minor in Spanish
University of Arizona
Tucson, AZ05.2014
Skills
- Contract and budget management
- Regional partnership development
- Inter-agency coordination
- Program and policy development
- Data analysis and reporting
- Performance tracking
- Public speaking and presentation
- Grant writing and funding proposals
- Advanced Excel proficiency
- Dayforce and Cherwell expertise
- Supervisory experience and staff development
Certification
Lead Mesa Certification
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Human Services Coordinator
City of Mesa
10.2022 - Current
HR Representative
Mister Car Wash
10.2019 - 10.2022
Benefits Coordinator
Cypress Civil Development
07.2017 - 08.2019
Family Support Specialist / Parent Educator
Parent Aid
08.2014 - 01.2017
Master of Science - Psychology (Industrial-Organizational Psychology)
Grand Canyon University
Bachelor of Arts - Psychology, Minor in Spanish
University of Arizona
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