D'Nasha Dockins
Surprise
Summary
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Mountain View School District
01.2025 - 05.2025
- Assisted teachers with planning and preparing lessons for students.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Monitored student progress and provided feedback to teachers and parents.
- Assisted in the implementation of educational programs for special needs children.
- Developed creative learning activities that engage all types of learners.
- Collaborated with special education staff to develop Individualized Education Plans.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Provided guidance to students in the classroom setting.
- Ensured that all safety regulations were followed in the classroom environment.
- Attended professional development workshops related to job responsibilities.
- Helped implement behavior management strategies for individual students.
- Supervised small groups of students during instruction time.
- Created and maintained positive relationships with students, parents, and colleagues.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Planned and led activities to develop students' physical, emotional and social growth.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Assisted children at stations during small-group learning periods.
- Supplied one-on-one attention to each student during group activities.
- Supported students throughout academic instruction and assignments.
- Applied positive reinforcement to redirect negative behaviors.
Shift Manager
McDonald's
06.2021 - 10.2024
- Supervised team members, providing guidance, direction, and corrective feedback to ensure smooth operations and adherence to standards.
- Assisted and communicated with customers to address and resolve concerns or complaints effectively.
- Managed cash handling procedures, including counting down tills, closing out daily financials, and securing funds.
- Oversaw end-of-day tasks, ensuring the store was clean, secure, and prepared for the next shift.
- Excelled at resolving customer complaints promptly, maintaining a calm and professional demeanor to ensure customer satisfaction.
- Supported and motivated employees to complete tasks efficiently, fostering a collaborative work environment.
- Earned trust from management for consistently securing the store and preparing it for successful next-day operations.
Crew Member
Sonic Drive-In
05.2020 - 06.2021
- Provided excellent customer service by accurately taking and delivering food orders in a timely and friendly manner.
- Operated cash registers and handled payments, ensuring accurate transactions and maintaining financial accountability.
- Prepared food items according to company standards, ensuring quality, consistency, and adherence to food safety regulations.
- Maintained cleanliness of workstations, dining areas, and kitchen equipment to uphold health and safety standards.
- Assisted team members during peak hours to ensure smooth and efficient operations.
- Consistently received positive feedback from customers for friendly and attentive service.
- Developed multitasking skills by managing simultaneous responsibilities during high-volume periods.
- Improved team efficiency by stepping in to support coworkers in various roles when needed.
- Maintained a strong work ethic, reliability, and attention to detail, contributing to the overall success of the store.
Education
Earlyhood Child Education
Glendale Community College
05-2027
Skills
- Time management
- Customer service
- Restaurant experience
- Food service
- Multitasking
- Great people skills
- Friendly
- Kind
- Classroom management
- Child development
- Behavior management
- Team collaboration
- Clear communication
- Safety awareness
- Calm and patient demeanor
Timeline
Paraprofessional
Mountain View School District
01.2025 - 05.2025
Shift Manager
McDonald's
06.2021 - 10.2024
Crew Member
Sonic Drive-In
05.2020 - 06.2021
Earlyhood Child Education
Glendale Community College
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