Dolores Brown
Phoenix
Summary
Proficient Account Executive with extensive experience in client relationship management, strategic sales planning, and market analysis. Demonstrates strong communication, negotiation, and problem-solving skills to drive client satisfaction and achieve business objectives. Expert in closing sales and resolving customer complaints effectively, with a focus on maximizing revenue.
Overview
7
7
years of professional experience
Work History
Account Executive
Dish Network
Chandler
02.2024 - 12.2024
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company's reputation as a trusted partner in their respective industries.
- Enhanced client satisfaction by cultivating strong relationships through clear and effective communication.
- Coordinated management of multiple accounts while prioritizing tasks for optimal organization.
- Delivered exceptional customer service, resolving client concerns promptly to foster long-term loyalty.
Fulfillment Associate
Amazon
12.2021 - 12.2023
- Facilitated 50 training sessions for new hires, improving their skills and knowledge for operational effectiveness.
- Managed flow of inbound and outbound operations and operations support after completing jam cleared training, ensuring smooth process execution.
- Trained new hires and tenured associates as Learning Ambassador, promoting safety and understanding of Process Path (PPT).
Team Member
Wendys Fast Food
Glendale
01.2019 - 02.2020
- Enhanced team success by completing jobs with speed and accuracy, ensuring timely project delivery.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Built customer service and product knowledge to support team objectives and improve customer satisfaction.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Adopted productive and efficient methods in all tasks, contributing to overall team effectiveness.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Retail Sales Associate
Goodwill Industries
Peoria
05.2018 - 09.2018
- Greeted customers, addressing product questions and guiding selections to enhance shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and displays, ensuring presentable condition through timely restocking and reorganization.
- Organized merchandise racks and displays to create visually appealing environments that attract customer interest.
Education
High School Diploma -
Moon Valley High School
Phoenix05-2019
Some College (No Degree) - Medical Assistant
UEI College
Mesa, AZSkills
- Client management
- Account management
- Client education
- Sales techniques
- Sales compliance
- Sales compliance (HIPAA compliance)
- Sales support
- Client education
- Customer engagement
- Customer relationships
- Customer rapport
- Strong relationships
- Relationship management
- Communication skills
- Teamwork and collaboration
- Team Leadership
- Team support and coordination
- Adaptability
- Time management and reliability
- Punctual and dependable
- Professional demeanor
- Adaptability
- Team support and coordination
Timeline
Account Executive
Dish Network
02.2024 - 12.2024
Fulfillment Associate
Amazon
12.2021 - 12.2023
Team Member
Wendys Fast Food
01.2019 - 02.2020
Retail Sales Associate
Goodwill Industries
05.2018 - 09.2018
High School Diploma -
Moon Valley High School
Some College (No Degree) - Medical Assistant
UEI College