Dolores Salcedo
Tucson
Summary
Bilingual, Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
Work History
Sales Representative
Sam Levitz Furniture Company Incorporated
08.2019 - Current
- Maintained database of customer and sales information using in-store P.O.S. systems as well as various Microsoft software.
- Used Sugar CRM to generate and manage leads.
- Updated database with customer and sales information.
- Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
- Evaluated competitors and performed market research.
- Met with current customers on frequent basis to check on satisfaction and propose new offerings.
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Developed relationships with customers and presented promotions that increased sales and profit.
- Drove business development by cultivating strong customer relationships and executing benefit-oriented sales presentations to generate revenue.
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
- Secured sales by providing recommendations to promote brand effectiveness and product benefits.
- Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
- Generated incremental revenue to customers by upselling additional products and services.
- Managed order process for new and existing customers.
Sales Representative
Anderson Financial Network, Inc.
12.2019 - 06.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Manager
Sam Levitz Furniture Company Incorporated
04.2017 - 08.2019
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Reduced process gaps by hiring, supervising and coaching numerous employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Planned and developed strategies to increase sales.
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
- Promoted product and service benefits through facility tours and engaging presentations.
- Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
Sales Representative
Sam Levitz Furniture Company Incorporated
04.2016 - 04.2017
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Met with current customers on frequent basis to check on satisfaction and propose new offerings.
- Developed relationships with customers and presented promotions that increased sales and profit.
- Drove business development by cultivating strong customer relationships and executing benefit-oriented sales presentations to generate revenue.
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
- Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
- Secured sales by providing recommendations to promote brand effectiveness and product benefits.
- Generated incremental revenue to customers by upselling additional products and services.
- Used Sugar CRM to generate and manage leads.
- Maintained database of customer and sales information using Store P.O.S. systems and Microsoft Software.
- Updated database with customer and sales information.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
- Evaluated competitors and performed market research.
- Managed order process for new and existing customers.
Store Manager
Laura's Bridal
01.2012 - 04.2016
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Saved costs, effectively negotiating vendor pricing contracts to increase savings.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Measured customers for size and recorded measurements for use in alterations.
- Removed stitches from garments to be altered by using rippers or razor blades.
- Developed new garments based on established parameters or specific body measurements.
- Maintained customer expectations with open consultations and frequent communication.
- Altered clothing to fit individual customers and repaired defective garments.
- Maintained current data on sales and fashion trends to plan future purchases.
- Updated fashion accessories and samples with buyers on seasonal basis.
- Generated high-quality results quickly and efficiently.
- Followed alterations report, repair tags and marks on garments.
- Completed final fittings before special events.
- Pressed garments and hung in garment bags for customers.
- Adjusted and tailored clothing for proper fit.
- Completed hems of pants and sleeves according to specifications.
- Adjusted patterns to fit client requirements.
- Built reputation of credibility and responsiveness with vendors.
- Tracked current and emerging fashion and consumer trends.
- Repaired garments and corrected construction mistakes by hand-sewing.
- Managed projects according to timeline and seasonal changes.
- Maximized customer satisfaction by providing assistance with purchases.
- Processed customer payments quickly and returned exact change and receipts.
- Helped customers find specific products, answering questions and offering advice.
- Assisted customers with account updates, new service additions and promotional offers.
- Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
- Generated relevant paperwork and payroll reports.
- Directed all day-to-day operations of the store to provide a safe and enjoyable guest experience.
Education
High School Diploma -
Amphitheater High School
Tucson, AZ4 2007
Some College (No Degree) -
Pima Medical Institute
Tucson, AZMassage License -
Brookline College - Phoenix
Phoenix, AZ4 2013
Some College (No Degree) - Business Management
Pima Community College
Tucson, AZNo Degree - Medical Billing And Coding
University of Phoenix
Tempe, AZ01.2025
Skills
- Store operations oversight
- Employee supervision and motivation
- Store opening and closing procedures
- Process improvements
- Team-oriented
- Accurate cash handling
- Sales professional
- Customer service
- Team leadership
- Outstanding communication skills
- Leadership reports
- Reliable
- Staff training and development
- Persuasive negotiations
- Negotiations expert and strong deal closer
- Sales process
- Energetic
- Prospecting skills
- Product knowledge
- Strategies and goals
- Market intelligence
- Team building
- Exceptional multi-tasker
- Team oversight
- Resolution-oriented
- Sales tracking
- Recruiting and Hiring
- Promotional sales events
- Compelling leadership skills
- Superb time management
- Established track record of exceptional sales results
- Consultative and relationship selling
- Cross-cultural sales background
- Inventory management
- HR and payroll
- Bilingual in Spanish and English
Timeline
Sales Representative
Anderson Financial Network, Inc.
12.2019 - 06.2023
Sales Representative
Sam Levitz Furniture Company Incorporated
08.2019 - Current
Sales Manager
Sam Levitz Furniture Company Incorporated
04.2017 - 08.2019
Sales Representative
Sam Levitz Furniture Company Incorporated
04.2016 - 04.2017
Store Manager
Laura's Bridal
01.2012 - 04.2016
High School Diploma -
Amphitheater High School
Some College (No Degree) -
Pima Medical Institute
Massage License -
Brookline College - Phoenix
Some College (No Degree) - Business Management
Pima Community College
No Degree - Medical Billing And Coding
University of Phoenix
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