DOMINIC MEDELLIN
Tucson
Summary
Skillfully pursues sales to achieve profit targets and exceed personal quotas. Uses consultative and relationship-based techniques to capture sales opportunities. Persuasive communicator with tenacious nature. Skilled team player with strong background in interactive environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking Pawnbroker focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Dependable customer service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Humana
05.2019 - 08.2019
- High-caliber
- Maintained grace and efficiency in fast-paced high call-volume environment with very detailed expectations
- Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries
- Processed and mailed forms and notices to customers per account alerts
- Supported system security by verifying customer information prior to addressing any account issues
- Maintained excellent customer satisfaction rate throughout course of employment
- Referred unresolved customer grievances to designated departments for further investigation
- Engaged with customers to understand and resolve issues and answer product questions
- Addressed and resolved customer complaints and account issues or escalated to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Pawnbroker
Pawnbroker, Superpawn
08.2019 - 03.2023
- Compared retail prices of similar items and prices incoming customer goods
- Estimated items' values based on retail prices and market values of precious metals or stones
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Provided short-term loans to customers in exchange for valuable items such as jewelry, electronics, and musical instruments
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Performed store open and close procedures as part of shift responsibilities.
- Priced and resold items that remained unclaimed by owners.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Organized store shelves to display most attractive inventory.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
Petsmart Associate
PetSmart
03.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Education
High School Diploma - General
Presidio High School
Tucson, AZ05.2018
Skills
- Promote products Serve customers
- Verbal communication Multitasking
- Research Motivation
- Merchandising
- Order Fulfillment
- Customer Service
Timeline
Petsmart Associate
PetSmart
03.2023 - Current
Pawnbroker
Pawnbroker, Superpawn
08.2019 - 03.2023
Customer Service Representative
Humana
05.2019 - 08.2019
High School Diploma - General
Presidio High School
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