Dedicated professional with a strong background in customer service and operational management. Expertise in team leadership and inventory optimization, resulting in improved efficiency and heightened customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
Phoenix
07.2018 - 11.2020
Supervised daily operations, ensuring consistent adherence to high service standards.
Coached and mentored team members, enhancing their job performance and fostering a collaborative environment.
Managed inventory levels to align with demand, minimizing waste through effective stock control.
Manager
Walmart
Phoenix
06.2014 - 05.2018
Supervised daily operations to maintain high service standards.
Trained employees on additional job positions to maintain coverage of roles.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cook
Boston Market
Phoenix
02.2013 - 02.2014
Prepared dishes in fast-paced environment with teammates, achieving high customer satisfaction.
Chopped, diced, and sliced vegetables and fruit to optimize preparation for peak service times.
Maintained clean working environment by sweeping, mopping floors, washing surfaces, and emptying trash cans to uphold food safety standards.
Education
Certificate of Technical Studies - Business Administration Certification
New Freedom
Phoenix, AZ
03-2026
Culinary Certification -
New Freedom
Phoenix, AZ
02-2026
High School Diploma -
California Virtual Academy
Concord, CA
06-2010
Skills
Operational efficiency
Inventory management
Food safety management
Team leadership
Employee training
Staff development
Time management
Multitasking
Customer service
Accomplishments
Freedom Guide-New Freedom 2026
Languages
English
Certification
Food Handler's Card-2010
Business Admin-2026
Peer And Recovery Support Specialist-2026
Motivational Interviewing-2026
Solution Focused Brief Intervention-2026
Trauma Informed Care-2026
Timeline
Manager
McDonald's
07.2018 - 11.2020
Manager
Walmart
06.2014 - 05.2018
Cook
Boston Market
02.2013 - 02.2014
Certificate of Technical Studies - Business Administration Certification