Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Rivers

Tucson

Summary

Experienced with customer relationship management, consistently building and maintaining strong client connections. Utilizes in-depth product knowledge to educate and persuade potential clients, driving sustained sales growth. Track record of successful negotiations and closing deals by understanding customer needs and presenting compelling solar solutions.

Knowledgeable with proven background and history of driving customer satisfaction and sales growth. Adept at building strong client relationships and presenting tailored solutions to meet customer needs.

Overview

12
12
years of professional experience

Work History

Solar Sales Representative

Solarpros
06.2023 - Current
  • Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
  • Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
  • Enhanced market penetration through strategic prospecting for new business opportunities within assigned territories.
  • Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Warehouse Associate

Amazon
09.2019 - 06.2023
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Used pallet jacks to move items to and from warehouse locations.

Social Media Customer Service

Afni Call Center
08.2016 - 09.2019
  • Developed and implemented strategic social media marketing plans.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Utilized Twitter and Facebook to promote products, services and content.
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Analyzed market data to determine and target key audience or segments.
  • Supported sales process by engaging appropriately when responding to online audience inquires and posted comments.
  • Created and optimized promotional publications and related materials.
  • Assisted and resolved any issue/question a customer has in regards to their service and business with the company.

Cashier

TJX Companies
01.2015 - 02.2016
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.

Cashier

Taco Bell Restaurant
08.2013 - 12.2015
  • Controlled/ maintained main dining area. Greeted/ assisted customers. Operated cash register.
  • Received payments for products and issued receipts and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with any training for employees while learning other positions and tasks to perform.

Education

Associates Degree - Electrician Technician

Lincoln College of Technology
Columbia, MD
02.2016

Skills

  • Product verification
  • Shipping and receiving
  • Materials handling and transport
  • Communication skills
  • Leadership skills
  • Teamwork building skills
  • Warehouse operations
  • Inventory organization
  • Facilities maintenance
  • Able to lift and carry 50 lbs plus
  • Material handling
  • Microsoft Outlook
  • Organizational and problem solving skills
  • Customer service
  • Conflict resolution
  • Professional telephone demeanor
  • Appointment scheduling
  • Prioritization
  • Technical support

Timeline

Solar Sales Representative

Solarpros
06.2023 - Current

Warehouse Associate

Amazon
09.2019 - 06.2023

Social Media Customer Service

Afni Call Center
08.2016 - 09.2019

Cashier

TJX Companies
01.2015 - 02.2016

Cashier

Taco Bell Restaurant
08.2013 - 12.2015

Associates Degree - Electrician Technician

Lincoln College of Technology

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Dominique Rivers