Dominique Rodallegas
Avondale
Summary
Hardworking and reliable team member focused on going above and beyond to support and serve customers. Trained in customer service and offering top-notch abilities. Motivated to continue to learn and grow. New, very enthusiastic Registered Nurse seeking employment with excellent communication and critical-thinking skills and a strong desire to build long-term professional relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Michael Kors
12.2014
- Supported cashiers and customers to locate products, confirm prices and replenish stock
- Used POS system to scan customer purchases, calculate prices and process transactions
- Adhered to company policies and procedures when handling complaints
- Maintained knowledge of current and future promotions to inform customer purchasing decisions
- Welcomed customers and offered quick assistance to handle diverse needs
- Helped customers quickly navigate store and locate items
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Recommended products to match customer budget and preferences.
Front Office Receptionist
Estrella Surgical Group
04.2018 - 05.2021
- Scanned and filed patient information into medical records
- Processed requests for records from outside sources
- Verified data and scanned into document imaging software
- Welcomed patients, pharmaceutical reps and other visitors to doctor's office
- Prepared for next day's patients by pulling charts and confirming appointments
- Entered, verified and updated patient information into systems
- Managed transactions and printed receipts for payments
- Answered telephones, distributed mail and faxes, and prepared patient files
- Scheduled patient appointments, sent notifications and handled rescheduling needs.
Medical Receptionist Technician
BPL Plasma
02.2020 - 03.2021
- Obtained and relayed information and messages in timely manner
- Screened donors
- Input new donors
- Entered, verified and updated patient information into systems
- Kept reception area clean, orderly and ready for start of following day.
Full Time Student
Aspen University
03.2022 - 10.2022
Medical Front Office Receptionist
Agave Pediatrics
04.2023 - 07.2023
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined front office operations for increased efficiency by effectively organizing patient records and documents.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
Home Based Seasonal Sr Specialist Guest Relations
Target
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Estrella High School
Associate of Arts And Sciences -
Maricopa Community Colleges - Estrella Mountain Community College
BSN: Registered Nursing -
Aspen University
Skills
- Customer service
- Filing and sorting
- Scheduling appointments
- Multi-line telephone systems
- Greet visitors
- Answer telephone calls
- Verbal communication
- Organization
- Task prioritization
- Teamwork and Collaboration
references
- Michelle Rodallegas, Medical Assistance, Estrella Surgical Group, 9321 W Thomas Road Ste. 325, Phoenix, AZ, 85037, 623-693-2883
- Julia Bueno, Phlebotomist, BPL Plasma, 13550 W Van Buren St, Goodyear, AZ, 85338, 623-249-9111
Certification
- Registered Nursing License - January, 2023
Timeline
Home Based Seasonal Sr Specialist Guest Relations
Target
08.2023 - Current
Medical Front Office Receptionist
Agave Pediatrics
04.2023 - 07.2023
Full Time Student
Aspen University
03.2022 - 10.2022
Medical Receptionist Technician
BPL Plasma
02.2020 - 03.2021
Front Office Receptionist
Estrella Surgical Group
04.2018 - 05.2021
Sales Associate
Michael Kors
12.2014
High School Diploma -
Estrella High School
Associate of Arts And Sciences -
Maricopa Community Colleges - Estrella Mountain Community College
BSN: Registered Nursing -
Aspen University
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