Donald Medina Jr.

Mining manager with extensive experience in fire protection systems, specializing in OSHA/MSHA compliance and risk assessment. Demonstrated success in improving safety protocols and operational efficiency while leading cross-functional teams to meet project objectives. Expertise in life safety systems and workforce training, achieving successful outcomes in high-pressure environments.

• CSA (Extinguisher, Hoods, Hydrants)
• Notifier, Amerex
• Ansul Fire Systems
• Vehicle Fire Suppression
• Advanced Smoke Detection
• Fixed Suppression Systems (Gaseous & Chemical)

• Mining Foreman, The Hiller Companies, 10/01/22, Present, Phoenix, AZ, Directed multi-state safety and compliance programs for critical life safety systems, overseeing risk assessments, technical training, and concurrent field operations., Lead HS compliance efforts across multiple operational sites (AZ, CO, NM) by managing the safe installation and maintenance of critical fire suppression and life safety systems in regulated environments., Conducted site safety inspections and construction reviews during the sales and planning phases, performing risk assessments to identify operational hazards and develop controls for new system installations and retrofits., Managed all field and service schedules across three states, demonstrating a proven ability to manage multiple projects and priorities concurrently in a fast-paced environment., Supported the implementation of safety protocols by providing consistent technical support and training to remote employees on specialized fire suppression equipment, mirroring the development and delivery of workforce training., Successfully managed relationships with external mining contractors and clients, acting as the company representative to liaise with stakeholders on project planning and safety standards.
• Mining Technician, The Hiller Companies, 02/01/19, 10/01/22, Phoenix, AZ, Provided technical expertise in complex life safety system installation, successfully supporting regional business expansion by training new field technicians and managing service diagnostics., Installed and certified complex fire and safety systems (Dry Chemical, LVS, VESDA, FM200, CO2), establishing direct technical knowledge of facilities management and engineering., Supported regional business expansion in Colorado, which involved hiring and training new technicians on site-specific safety and technical procedures, contributing to the development of internal HIS standards., Conducted field diagnostics and repair work following system inspections, functionally performing root cause analysis to determine failure modes and implement corrective actions., Managed schedules autonomously while working with cross-functional teams (sales, logistics, service), demonstrating the ability to prioritize and achieve targets.
• Extinguisher Technician, The Hiller Companies, 02/01/17, 02/01/19, Phoenix, AZ, Ensured Federal and regulatory compliance through routine safety evaluations, maintaining certifications, and clearly communicating technical requirements to client stakeholders., Routinely evaluated operations against Federal regulations and internal guidelines to ensure fire extinguishers met all safety statutes for maintenance and installation, demonstrating experience interpreting regulations., Maintained CSA certification, ensuring the preparation and retention of regulatory documents related to service and compliance., Simplified technical complexities related to fire classifications and proper suppression techniques for non-technical client stakeholders during on-site inspections.
• Customer Service Representative, Integra, 08/01/15, 02/01/17, Phoenix, AZ, Successfully resolved a wide range of complex customer issues, including billing and minor technical troubleshooting, while maintaining detailed records to ensure high-quality service delivery., Resolved diverse customer inquiries and complex service issues, ranging from billing discrepancies and account management to troubleshooting minor technical equipment faults, ensuring rapid resolution and high customer satisfaction., Analyzed and documented recurring customer pain points to identify system or process improvements, consistently applying problem-solving skills to provide effective solutions and optimize the customer experience.