Donald Morrison
Phoenix
Summary
Dynamic and personable operations professional with extensive experience in fixed route, paratransit, motorcoach, and CDL operations. Consistently exceeds quality standards and excels in fast-paced, challenging environments, demonstrating a strong ability to identify problems and implement effective solutions. Proven track record of successful collaboration with consultants, area leaders, and employees to streamline processes and enhance cost efficiencies. Highly organized and detail-oriented with a solid history of meeting and surpassing business targets while leveraging in-depth knowledge of operations and budget management techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Autonomous Vehicle Test Operator
Gatik AI
Phoenix, AZ
03.2026 - Current
- Operate 26–30 ft box trucks in manual mode while supervising onboard autonomous driving systems
- Work closely with engineering teams to test, evaluate, and refine our self-driving technology
- Use onboard screens, diagnostic tools, and software to monitor system performance
- Perform test runs, document unusual behavior, and provide clear, actionable feedback
- Stay highly alert and safety-focused, stepping in as needed while following DOT and company safety guidelines
Operations Supervisor CDL Instructor - Trainer
National Express/WeDriveU
Tucson, AZ
01.2023 - Current
- Assist the General Manager and Operations Manager in the day-to-day management of the operation.
- Supervise the day-to-day activities of operators to ensure compliance with operational requirements.
- Provide support and guidance to operators as needed.
- Monitor on-time performance.
- Prepare and submit performance and productivity reports promptly.
- Ensure safety practices and applicable regulations are obeyed by all employees.
- Ensure positive employee/labor relations, administer department discipline, and resolve employee grievances.
- Support Safety & Training in the management of injury and collision claims.
- Addressed customer concerns with suitable solutions.
Assistant General Manager - Operations
RATP Dev
Yuma, AZ
12.2024 - 11.2025
- Lead and managed all transit operations functions, including bus, paratransit, dispatch, field supervision, and operational planning.
- Collaborated with departments such as Maintenance, Safety, Human Resources, and Labor Relations.
- Monitored operational KPIs (on-time performance, missed trips, customer complaints, etc.) and implement corrective actions as necessary.
- Ensured workforce engagement, training, and compliance with labor agreements.
- Represented the agency at public meetings, stakeholder engagements, and inter-agency coordination efforts.
CDL Instructor
Southwest Truck Driving Institute
Tucson, AZ
01.2020 - 12.2023
- Train and instruct students on how to operate a Class A and Class B commercial vehicle.
- Worked on a combination of classroom and range instruction.
- All students who have been in my classes have received their CDL.
Driver Manager/Driver Trainer
Gray Line Tours
Tucson, AZ
01.2017 - 12.2023
- Operate a motorcoach as needed to transport passengers for trips and charters.
- Responsible for the safety of passengers.
- Inspect the coach for defects and safe operating conditions before, during, and after trips.
- Maintained a daily, legible DOT logbook and ELD and submitted corresponding documents.
- Establish and maintain excellent customer relationships.
- Oversight of dispatch, and training operators
Education
Bachelor's degree - Criminal Justice
Jacksonville State University
Jacksonville, AL08-1985
Associate of Science Bachelor of Science - Criminal Justice
Gadsden Junior College Jacksonville State University
Gadsden, AL06-1983
Skills
- Report and Analysis Writing
- Customer Service
- Client Management
- ADA Certified
- Commercial driving
- Decision-Making
- On-boarding and Orientation
- Client Relationships
- Class A CDL with endorsements
- Staff Development
- Project Management
- Regulatory Compliance
- Cybersecurity Training
- Business Planning
- Business Development/Business Plan Development/Professional Development
- Conflict Mediation
- Contract Review and Recommendation
- Employee Training and Supervision
Certification
- Passenger Endorsement
- CDL A
Timeline
Autonomous Vehicle Test Operator
Gatik AI
03.2026 - Current
Assistant General Manager - Operations
RATP Dev
12.2024 - 11.2025
Operations Supervisor CDL Instructor - Trainer
National Express/WeDriveU
01.2023 - Current
CDL Instructor
Southwest Truck Driving Institute
01.2020 - 12.2023
Driver Manager/Driver Trainer
Gray Line Tours
01.2017 - 12.2023
Associate of Science Bachelor of Science - Criminal Justice
Gadsden Junior College Jacksonville State University
Bachelor's degree - Criminal Justice
Jacksonville State University