Donald Riley
Peoria
Summary
Dynamic Delivery Manager at American Express with a proven track record in project management and stakeholder engagement. Expert in process optimization and quality assurance, successfully enhancing client satisfaction through strategic planning and effective resource management. Adept at mentoring teams, fostering a culture of continuous improvement, and delivering high-quality results on time.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Delivery Manager
American Express
02.2019 - 05.2024
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Actively participated in post-project evaluations to identify opportunities for improvement in future deliveries.
- Cultivated strong relationships with clients through regular communication and transparent reporting on project status updates, fostering trust and long-term partnerships.
- Reduced project risks through proactive risk identification, assessment, and mitigation strategies.
- Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
- Managed cross-functional teams for successful project completion and client satisfaction.
- Established strong partnerships with vendors and suppliers to secure competitive pricing while maintaining product quality requirements.
- Succeeded in establishing a strong reputation for consistently meeting/exceeding clients'' expectations through timely, high-quality project deliverables.
Sr. Quality Assurance Engineer
American Express
01.2008 - 02.2019
- Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Demonstrated new product features and functionality to project stakeholders.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Drove corrective actions to accomplish project closure and recurrence control.
Quality Assurance Analyst
American Express
07.2005 - 01.2008
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Acquisitions Executive
American Express
06.2001 - 07.2005
- Responsible for winning new commercial business via effective targeted calls through following up on warm leads as well as through cold calling of a defined company's listing.
Corporate Credit Analyst, Operations
American Express
01.2000 - 06.2001
- Analyzed accounts on a global level to determine risk for American Express in order to manage profitability to improve Shareholder value.
- Consulted with Program Administrators and cardholders to develop payment solution.
Education
No Degree - General Coursework
Montana State University
Bozeman, MTGeneral Coursework
Flathead Valley Community College
Kalispell, MTProgramming
Duke University, Online
Durham, NCSkills
- Infrastructure coordination
- Reporting tools
- Strategic route planning
- Distribution coordination
- Project Management
- Program Management
- Process optimization expertise
- Mentoring and Developing Staff
- Proficient in Waterfall and Agile
- Strategic Planning
- Quality Assurance
Certification
Six Sigma Greenbelt, AGILE, SAFE Agile, HTML, CSS, Java Script
Timeline
Delivery Manager
American Express
02.2019 - 05.2024
Sr. Quality Assurance Engineer
American Express
01.2008 - 02.2019
Quality Assurance Analyst
American Express
07.2005 - 01.2008
Acquisitions Executive
American Express
06.2001 - 07.2005
Corporate Credit Analyst, Operations
American Express
01.2000 - 06.2001
No Degree - General Coursework
Montana State University
General Coursework
Flathead Valley Community College
Programming
Duke University, Online
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