DONALD SESSIONS
Tucson
Summary
Dynamic professional with extensive experience as a fraud prevention specialist at Alorica, combining expertise in market research and digital marketing to drive significant improvements in client visibility and engagement. Proven problem-solving skills and effective team leadership capabilities foster success in fast-paced environments, consistently delivering tailored solutions that enhance client satisfaction. Committed to leveraging innovative strategies to achieve outstanding results while building lasting client relationships. A results-oriented mindset ensures adaptability and resilience in challenging situations, contributing to overall organizational success.
Overview
22
22
years of professional experience
Work History
Customer Support Specialist
Alorica
Tucson
01.2026 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer feedback to identify trends and improve support processes.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Enhanced surveillance of high-risk transactions, leading to decline in undetected fraudulent activities.
- Analyzed transaction patterns to identify and mitigate emerging fraud trends.
- Managed fraud-related escalations and disputes, resolving issues promptly and professionally.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Ensured security of confidential data by adhering strictly to privacy policies during the handling of sensitive customer information.
- Facilitated clear communication with customers to gather necessary information for dispute resolution.
- Provided timely responses to customer inquiries regarding their billing disputes, demonstrating professionalism and empathy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Uber Driver
Uber
Tucson, Arizona
07.2022 - Current
- Ensured vehicle cleanliness and conducted routine maintenance checks.
- Transported passengers safely to diverse city destinations.
- Utilized GPS and mapping applications for efficient navigation.
- Maintained a clean driving record with no accidents or incidents.
- Resolved passenger issues promptly, enhancing overall satisfaction and rider experience.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
INTERNET CONSULTANT
Imatrix
06.2021 - 10.2022
- Delivered digital marketing services to chiropractors and optometrists, boosting visibility.
- Advised clients on strategies to enhance online presence and engagement.
- Conducted market research to identify trends and assess client needs.
- Implemented SEO techniques, increasing website traffic and search rankings.
- Managed client relationships, fostering satisfaction and long-term partnerships.
- Researched emerging technologies and trends in the digital marketing landscape.
- Maintained comprehensive project records, tracking timelines, budgets, and deliverables.
- Analyzed requirements to create tailored solutions for the client's online needs.
- Provided expert consultation on SEO best practices, improving search rankings.
- Collaborated with cross-functional teams to align internet solutions with business goals.
TEAM MANAGER & FUNDRAISER SPECIALIST
The Source MPC
05.2019 - 06.2021
- Managed daily sales and marketing activities through key performance indicators.
- Fostered relationships with customers and donors to achieve organizational goals.
- Consistently exceeded sales targets, leveraging metrics for performance evaluation.
- Demonstrated creativity and entrepreneurial spirit in fundraising initiatives.
- Led team meetings, managing agendas and sharing company updates effectively.
- Presented product offerings to commercial retail businesses for potential donations.
- Trained team members to meet weekly sales objectives and compiled performance reports.
- Resolved team conflicts to maintain a positive work environment.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Coached junior team members, improving their skills and confidence in their roles.
PRODUCT SPECIALIST
Jyve Corporation
06.2017 - 05.2019
- Optimized product placement to maximize visibility and drive customer engagement.
- Collaborated with cross-functional teams to streamline product launch processes.
- Analyzed customer feedback to enhance product offerings and service quality.
- Organized shelves based on promotional strategies and advertising displays.
- Audited inventory and stocked grocery products to guarantee availability.
- Maintained clean, orderly spaces to foster a positive shopping environment.
CORRECTIONAL OFFICER
Correctional Facility
07.2004 - 07.2017
- Resolved conflicts and de-escalated high-stress scenarios to maintain a peaceful environment.
- Enforced strict policies and procedures within the correctional facility to ensure compliance.
- Managed inmate movements during recreation, work, and visitation periods efficiently.
- Conducted regular inspections of cells and common areas for safety compliance.
- Documented incidents and daily activities for accurate record-keeping and reporting.
- Collaborated with law enforcement and support staff to uphold security measures effectively.
- Observed inmate behavior to prevent crime, escape attempts, and dangerous activities.
- Supervised prisoners during meals, recreation, medical visits, and court appearances.
Education
Some College (No Degree) - Business Administration
Small Business Micro Educational Course
Kankakee, ILBusiness Certificate - Affiliate Marketing
Awol Academy
Online CourseBachelor of Science - Business Administration And Digital Marketing
Bryan University
Tempe, AZ01-2028
Skills
- Affiliate marketing
- Customer service
- Solutions-focused sales
- Market research
- Problem solving
- Time management
- Multitasking and organization
- Effective communication
- Relationship management
- Team leadership
- Email marketing
- Social media advertising
- Copywriting
- Appointment scheduling
- Empathy and patience
Timeline
Customer Support Specialist
Alorica
01.2026 - Current
Uber Driver
Uber
07.2022 - Current
INTERNET CONSULTANT
Imatrix
06.2021 - 10.2022
TEAM MANAGER & FUNDRAISER SPECIALIST
The Source MPC
05.2019 - 06.2021
PRODUCT SPECIALIST
Jyve Corporation
06.2017 - 05.2019
CORRECTIONAL OFFICER
Correctional Facility
07.2004 - 07.2017
Business Certificate - Affiliate Marketing
Awol Academy
Some College (No Degree) - Business Administration
Small Business Micro Educational Course
Bachelor of Science - Business Administration And Digital Marketing
Bryan University