Doni Lachance
YUMA
Summary
Healthcare professional with hospital management expertise and proven track record of optimizing patient services and operational workflows. Known for fostering collaborative environments and consistently achieving high-quality outcomes. Reliable and adaptable, excelling in strategic planning and team leadership.
Overview
12
12
years of professional experience
Work History
Assistant Hospital Manager
Foothills Animal Hospital
04.2019 - Current
- Streamlined operational workflows to enhance efficiency in animal care and hospital management.
- Led staff training initiatives to improve service delivery and team performance.
- Conducted regular performance evaluations to drive continuous improvement among team members.
- Developed and organized worker training programs to resolve personnel problems, hire new staff, and evaluate employee performance.
- Managed scheduling for staff and veterinary services to optimize workflow efficiency.
- Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
- Adapted hospital protocols in response to industry changes and emerging trends; ensuring the facility remained at the forefront of veterinary care standards.
- Increased client satisfaction with compassionate care, timely follow-ups, and thorough explanations of treatment plans.
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
- Developed and maintained a safe environment for patients, visitors, and staff through regular inspections of hospital facilities.
- Oversaw daily operations, ensuring compliance with veterinary regulations and standards.
Real Estate Assistant
Jill Estes, Keller Williams Real Estate
08.2018 - 04.2019
- Managed scheduling and coordination of property showings for multiple agents.
- Assisted in preparing marketing materials for listings, enhancing property visibility.
- Maintained accurate records of transactions and client communications.
- Collaborated with vendors and contractors to ensure timely completion of repairs and renovations.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
Client Care Representative
Family Member Veterinary Hospital
10.2013 - 04.2017
- Provided exceptional client service and support during veterinary consultations and follow-up interactions.
- Managed appointment scheduling, ensuring optimal patient flow and reducing wait times for clients.
- Educated pet owners on preventive care and treatment options to enhance animal health outcomes.
- Collaborated with veterinary staff to address client inquiries and resolve issues promptly.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
Education
No Degree - Business Administration
Central Michigan University
Mount Pleasant, Michigan, MISkills
- Operational efficiency
- Performance evualations
- Scheduling management
- Veterinary regulations compliance
- Client satisfaction enhancement
- Communication skills
- Relationship building
- Customer service excellence
Timeline
Assistant Hospital Manager
Foothills Animal Hospital
04.2019 - Current
Real Estate Assistant
Jill Estes, Keller Williams Real Estate
08.2018 - 04.2019
Client Care Representative
Family Member Veterinary Hospital
10.2013 - 04.2017
No Degree - Business Administration
Central Michigan University