D.J. BROWN
TEMPE
Summary
Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Overview
19
19
years of professional experience
Work History
Shift Supervisor
Health and Wellness Industry (Story Companies LLC)
11.2023 - Current
- Supervise daily operations of the retail store, ensuring efficient workflow
- Manage retail staff, assign tasks, and ensure adequate coverage for all shifts
- Monitor inventory levels, place orders, and maintain proper stock rotation to ensure product freshness
- Process customer transactions accurately and efficiently, ensuring adherence to state and local cannabis regulations
- Collaborate with the management team to develop strategies for sales growth and customer retention
- Assist with cash handling procedures, including daily reconciliation and bank deposits
Retail Operations Specialist
Alternative Medicine (RT Consulting)
11.2022 - 10.2023
- Managed inventory control procedures, ensuring accurate stock levels and minimizing overstock and understock situations
- Developed and implemented efficient supply chain processes, optimizing the flow of goods from suppliers to retail locations
- Conducted regular audits of store operations, identifying areas for improvement in customer service, merchandising, and operational efficiency
- Assisted in the development and training of store staff on inventory management best practices and customer service standards
- Utilized data analytics and reporting tools to track key performance metrics and provide actionable insights to improve operational efficiency
General Manager
Regulated Consumer Products (RT Consulting)
08.2019 - 11.2022
- Delegate, train, and follow up with assistant management team as well as sales associates
- Enhanced operational success through effective staffing, strong training, and well-timed customer service
- My location is ranked Top3 in volume sales in the company2 years in a row
- Received zero deficiencies on the last2 State compliance audits (Chandler & Baseline)
- Lead a team of40+ employees
- Hired, developed, and promoted7 employees into larger roles with the company within2 years
- Also acted as a recruiting liaison for another district I was able to interview and hire for an entire store in PA remotely
General Manager
GAP INC
12.2017 - 08.2019
- Set Project timelines and kept employees on task to complete milestones according to schedule
- Enhanced operational success through effective staffing, strong training, and well-timed customer service
- Developed effective business plans to align strategic decisions with long-term objectives
- Held recruiting events which resulted in hiring and developing10-15 new employees
- Direct, coordinate, and reviewed activities in sales and service accounting and record keeping, and in receiving and shipping operations
Store Manager
FINISH LINE
01.2006 - 12.2017
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Solved problems and resolved conflicts for team members and customers
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Created weekly work schedules to meet staffing needs while controlling labor costs
Education
High School - Business Studies Computer Technology
Tombstone High School
05.2001
Associate of Arts - Graphic Design
Collins College
Tempe, AZ06-2005
Skills
- Customer Service
- Budgeting
- Timeline Management
- Organized
- Corrective Actions
- Verbal and Written Communication
- Effective Leader
- Deadline- Oriented
- Goal Attainment
- Complex Problem-Solving
Timeline
Shift Supervisor
Health and Wellness Industry (Story Companies LLC)
11.2023 - Current
Retail Operations Specialist
Alternative Medicine (RT Consulting)
11.2022 - 10.2023
General Manager
Regulated Consumer Products (RT Consulting)
08.2019 - 11.2022
General Manager
GAP INC
12.2017 - 08.2019
Store Manager
FINISH LINE
01.2006 - 12.2017
High School - Business Studies Computer Technology
Tombstone High School
Associate of Arts - Graphic Design
Collins College
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