Donna Leonard
Bullhead City
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Arizona Department Of Economic Security, AZDES, FAA
07.2023 - Current
- Greets clients, actively listen to clients' concerns, evaluate the concern to determine if necessary for further assistance from lobby worker.
- Give information to the client as needed, check status of cases, give copies of documents allowed to the client.
- Explain policies to the client and refer to supervision as needed.
- Verify client informatiio by interacting with internal and external customers, federal, state and local entities
- Work closely with partnered Community Service Representative and Lobby Workers to fulfill the need of the client in an expeditious and thorough manner.
- Place orders of supplies needed for the FAA division and ensure orders are received and placed in the proper location.
- Assist with keeping ample supply of updated forms at each station to ensure the Lobby Workers have the proper forms as needed.
- Submit daily reports of Voter Registration forms submitted by the clients and mail voter registration forms.
- Adhere to agency standards in a high-volume local office, measured by metrics and standards related to service levels, accuracy, and timeliness.
- Commit to ongoing learning of program policies and procedures and the ability to apply accordingly.
Benefits Eligibility Speciliast I
Arizona Department Of Economic Security, AZDES, FAA
10.2022 - 07.2023
- Provide excellent customer service to clients in a fast-paced local office environment.
- Exhibit reliable attendance to successfully complete paid training. Exhibit skill and diplomacy working with clients facing challenging and personal situations.
- Collect and gather information to conduct interviews to make eligibility determinations for medical, food and financial assistance. Verify client information by interacting with internal and external customers, federal, state and local entities.
- Adhere to agency standards in a high-volume local office, measured by metrics and standards related to service levels, accuracy, and timeliness.
- Commit to ongoing learning of program policies and procedures and the ability to apply accordingly.
Sales Associate
Walmart
06.2019 - 11.2020
- Worked alongside retail representative to boost sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained organized, presentable merchandise to drive continuous sales.
- Prepared merchandise for sales floor by pricing or tagging.
Community Services Officer
City Of West Covina Police Department
11.1989 - 07.2017
- Assisted Police Officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Responded to and processed found property calls, logging details, and filing required reports with Detectives for further action.
- Prepared accurate and thorough reports including burglary and theft reports.
- Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
- Used field equipment, devices and supplies to test surfaces for trace evidence, collect fingerprints and document findings.
- Keep detailed records of evidence and storage inventories, monitored access to prevent unauthorized handling.
- Work the front desk greeting the public and assisting with a myriad of situations ranging from verifying identity for release records to resolving conflicts and negotiating mutually beneficial agreements between parties. Utilize knowledge of the law regarding release of documents and City policy.
Education
High School Diploma -
Royal Oak High School
Covina, CA06.1980
Skills
- Excellent people skills Capable of being responsible and communicate to the understanding of clients
- Multi-tasking strength Capable of completing multiple tasks as required
- Exceptional customer service Able to perform under high stress situations
- Problem solving skills Use of deductive reasoning for the greater outcome
- Computer skills and office equipment knowledge
Timeline
Customer Service Representative
Arizona Department Of Economic Security, AZDES, FAA
07.2023 - Current
Benefits Eligibility Speciliast I
Arizona Department Of Economic Security, AZDES, FAA
10.2022 - 07.2023
Sales Associate
Walmart
06.2019 - 11.2020
Community Services Officer
City Of West Covina Police Department
11.1989 - 07.2017
High School Diploma -
Royal Oak High School
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