Donna Sanford
Phoenix
Summary
Seasoned Senior Customer Care Specialist with proven background in managing and resolving customer concerns efficiently. Skilled at fostering positive relationships with customers, ensuring high satisfaction rates and repeat business. Known for strong communication skills, ability to work under pressure, and proficiency in utilizing CRM software to track interactions. Previous roles have consistently resulted in improved customer service standards within organizations.
Overview
8
8
years of professional experience
4018
4018
years of post-secondary education
Work History
Senior Customer Care Specialist
Risewell Homes
Scottsdale
03.2021 - Current
- Perform quality control inspections within the Risewell
- Homes quality control guidelines.
- Cultivate excellent working relationships by cooperating & collaborating with construction teams and trades in delivering a quality home.
- Assess plans and start paperwork with field personnel prior to buyer walks & as needed for fast and accurate warranty resolution.
- Assist in maintaining a safe, professional, & clean work environment.
- Review scopes of work to ensure proper level of finish.
- Create and review product data sheets, purchase order requests, work orders, & other essential paperwork in an accurate and timely manner.
Supervisor of Processing & Customer Service
Arizona Appliance & Home
01.2018 - 03.2021
- Investigate & solve routine, complex, and long-standing customer issues each day.
- Confirm accuracy of delivery tickets on a daily basis to include verifying delivered vs. returned product and that purchase orders associated with tickets are properly reflective of work completed to ensure accurate payment to installers and field representatives.
- Handle escalated customer service and processing concerns to preserve revenue streams from key customers, working in tandem with management and/or other departments when necessary.
- Utilize various forms of electronic documentation, reference tools and automated training.
Education
General Education -
Phoenix College
General Education -
Estrella Mountain Community College
Skills
- Customer relations
- Adaptive team player
- High-energy attitude
- Courteous demeanor
- Conflict resolution
- Fast, eager learner
- Microsoft Office knowledge
- Strong communication among internal departments
References
- Regina Bowman, Current Coworker, (623)-302-3839, reginabowman77@yahoo.com
- Kelsey Eglinton, Longtime Friend, (480) 961-0697, kelseyanneglinton@gmail.com
- Marlene Pasion, Former Coworker, (702) 810-4395, pasion874@gmail.com
Timeline
Senior Customer Care Specialist
Risewell Homes
03.2021 - Current
Supervisor of Processing & Customer Service
Arizona Appliance & Home
01.2018 - 03.2021
General Education -
Phoenix College
General Education -
Estrella Mountain Community College