Donnivin Moraca
Sales Manager
Gilbert,AZ
Summary
Dynamic Sales Manager with a proven track record at Texana Bank/Allied First Bank, excelling in staff performance, motivation and relationship building. Achieved significant and consistent revenue through innovative sales strategies and effective team training. Clear focus for exceptional client relationship management and fostering a high-performing sales culture. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
Work History
Sales Manager
Texana Bank/Allied First Bank
Gilbert, AZ
05.2020 - Current
- Increased sales revenue by developing and implementing effective sales strategies along with organizational attention to detail.
- Maintained relationships with loan officers to promote overall and longstanding success
- Managing back end (processing) business to enable accurate and time effective closings
- Handled customer relations, enabling quick resolutions and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Loan Officer
Allied First Bank
Gilbert, AZ
05.2018 - 05.2020
- Submitted complete loan applications to underwriter for prompt and accurate closings.
- Developed strong relationships with customers through high levels of customer service.
- Communicated with clients, processing teams and other third parties to achieve efficient loan closings.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
Military Police
Army National Guard AZ
06.2016 - 06.2019
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved problems, improved operations, and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Exceeding expectations for physical fitness and knowledge based courses.
Skills
Staff performance management
Sales and processing operations
Team training
Relationship building
Motivational skills
Client relationship management
Timeline
Sales Manager
Texana Bank/Allied First Bank
05.2020 - Current
Loan Officer
Allied First Bank
05.2018 - 05.2020
Military Police
Army National Guard AZ
06.2016 - 06.2019