Donorothyjay Lopez
Flagstaff
Summary
Dedicated professional with exceptional customer service skills learned from my time being a server at Denny's Restaurant. Proven ability to engage guests and manage multiple tasks efficiently. Strong work ethic complemented by cash handling experience. Committed to maintaining high standards of safety and service. Overall I'm very devoted to learning and growing in the work field.
Overview
2
2
years of professional experience
Work History
Server
Dennys Restaurant
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Retail Sales Associate
Desert Sky Mall
01.2024 - 05.2025
- I learned valuable customer service skills including how to approach people when they have an issue.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Lifeguard
Hurricane Harbor
06.2023 - 10.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Mechanical Engineering
Northern Arizona University
Flagstaff, AZ05-2028
Associate of Arts - General Studies
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2024
High School Diploma -
Maricopa Institute of Technology
3900 S 55th Ave, Phoenix, AZ 8504305-2024
Skills
- Strong work ethic
- Exceptional customer service skills
- Cash handling
- Guest engagement
- Hands on learner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Dennys Restaurant
06.2024 - Current
Retail Sales Associate
Desert Sky Mall
01.2024 - 05.2025
Lifeguard
Hurricane Harbor
06.2023 - 10.2023
Bachelor of Science - Mechanical Engineering
Northern Arizona University
Associate of Arts - General Studies
Maricopa Community Colleges, Phoenix College
High School Diploma -
Maricopa Institute of Technology
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