Donovan Boyd
Sierra Vista
Summary
Results-driven professional with a background in IT support and team leadership. Experienced in training staff, managing projects, and fostering collaboration to improve operational efficiency and customer service. Goal-oriented individual who believes in leading by example, and gauging one's own success on the success of one's own team.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Army Enterprise Service Desk (TEKSystems)
Sierra Vista
02.2025 - Current
- Provided technical support for network connectivity and troubleshooting issues.
- Collaborated with team members to resolve complex technical issues effectively.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone.
- Set up user profiles according to established standards.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Managed user accounts within Active Directory, DEPO, and Global Directory System environments according to company policies.
Business Founder
Personally Owned
Tampa
10.2022 - 08.2024
- Led team meetings to discuss project progress and address challenges collaboratively.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Identified potential partnerships to expand the reach of the business.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Facilitated community events to strengthen local presence and customer loyalty.
- Facilitated training sessions to enhance team performance and skill development.
- Conducted interviews to gather candidate qualifications and assess fit.
- Developed interview questions tailored to specific roles and organizational needs.
Shift Lead / Conversion Technician
Vinik Sports Group
Tampa
11.2022 - 03.2024
- Supervised daily operations to ensure smooth workflow during events.
- Supervised venue setup and teardown for events and performances.
- Trained new staff on procedures and customer service standards.
- Conducted regular team meetings to enhance communication and collaboration.
- Implemented standard operating procedures to maintain consistent quality control.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Education
CompTIA SY0-701 Security+
CompTIA
01-2025
Some College (No Degree) - Cybersecuruity Bootcamp
University of South Florida
Tampa, Florida02-2024
Skills
- Technical support
- Project management
- Team collaboration
- Customer service
- Staff training
- Strategic planning
- Change management
- Financial budgeting
- Relationship building
- Team leadership
- Goal setting
- Recruitment and hiring
- Team building
- Schedule development
- Staff management
Accomplishments
- Oversaw the success of multiple tournament wins and earnings at the Tier 2 professional level
- Rose to the rank of Captain and S1 in my High School JROTC Battalion
Languages
English
Professional
American Sign Language
Professional
Timeline
IT Support Specialist
Army Enterprise Service Desk (TEKSystems)
02.2025 - Current
Shift Lead / Conversion Technician
Vinik Sports Group
11.2022 - 03.2024
Business Founder
Personally Owned
10.2022 - 08.2024
CompTIA SY0-701 Security+
CompTIA
Some College (No Degree) - Cybersecuruity Bootcamp
University of South Florida