Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Donovan Boyd

Sierra Vista

Summary

Results-driven professional with a background in IT support and team leadership. Experienced in training staff, managing projects, and fostering collaboration to improve operational efficiency and customer service. Goal-oriented individual who believes in leading by example, and gauging one's own success on the success of one's own team.

Overview

3
3
years of professional experience

Work History

IT Support Specialist

Army Enterprise Service Desk (TEKSystems)
Sierra Vista
02.2025 - Current
  • Provided technical support for network connectivity and troubleshooting issues.
  • Collaborated with team members to resolve complex technical issues effectively.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone.
  • Set up user profiles according to established standards.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Managed user accounts within Active Directory, DEPO, and Global Directory System environments according to company policies.

Business Founder

Personally Owned
Tampa
10.2022 - 08.2024
  • Led team meetings to discuss project progress and address challenges collaboratively.
  • Recruited, hired and trained staff members to ensure that operational goals were met.
  • Identified potential partnerships to expand the reach of the business.
  • Created and managed the company's financial budgeting, forecasting, and reporting systems.
  • Facilitated community events to strengthen local presence and customer loyalty.
  • Facilitated training sessions to enhance team performance and skill development.
  • Conducted interviews to gather candidate qualifications and assess fit.
  • Developed interview questions tailored to specific roles and organizational needs.

Shift Lead / Conversion Technician

Vinik Sports Group
Tampa
11.2022 - 03.2024
  • Supervised daily operations to ensure smooth workflow during events.
  • Supervised venue setup and teardown for events and performances.
  • Trained new staff on procedures and customer service standards.
  • Conducted regular team meetings to enhance communication and collaboration.
  • Implemented standard operating procedures to maintain consistent quality control.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.

Education

CompTIA SY0-701 Security+

CompTIA
01-2025

Some College (No Degree) - Cybersecuruity Bootcamp

University of South Florida
Tampa, Florida
02-2024

Skills

  • Technical support
  • Project management
  • Team collaboration
  • Customer service
  • Staff training
  • Strategic planning
  • Change management
  • Financial budgeting
  • Relationship building
  • Team leadership
  • Goal setting
  • Recruitment and hiring
  • Team building
  • Schedule development
  • Staff management

Accomplishments

  • Oversaw the success of multiple tournament wins and earnings at the Tier 2 professional level
  • Rose to the rank of Captain and S1 in my High School JROTC Battalion

Languages

English
Professional
American Sign Language
Professional

Timeline

IT Support Specialist

Army Enterprise Service Desk (TEKSystems)
02.2025 - Current

Shift Lead / Conversion Technician

Vinik Sports Group
11.2022 - 03.2024

Business Founder

Personally Owned
10.2022 - 08.2024

CompTIA SY0-701 Security+

CompTIA

Some College (No Degree) - Cybersecuruity Bootcamp

University of South Florida
Donovan Boyd