Donovan Urbano
Buckeye,Arizona
Summary
Results-driven sales professional with extensive experience in sales management, internet sales, inventory management, and customer relationship building. Proven ability to lead and train teams, optimize sales strategies, and exceed performance targets. Seeking to leverage expertise in sales strategy, CRM optimization, and market analysis to drive revenue growth and enhance customer experiences in a dynamic sales environment.
Overview
12
12
years of professional experience
Work History
Internet Sales Manager
Ridenow Powersports
03.2022 - Current
- Lead and mentor a high-performing sales team, resulting in an increase in employee retention through targeted coaching, career development, and performance recognition.
- Drive month-over-month sales growth, contributing to a cumulative revenue increase of 40% since assuming the role.
- Oversee team performance by setting clear KPIs, conducting regular reviews, and implementing data-driven coaching strategies to boost productivity and close rates.
- Optimize online motorcycle sales through digital marketing strategies and lead conversion practices, significantly enhancing online engagement and lead quality.
- Manage and respond to inbound digital leads with an average response time under 15 minutes, leading to a 30%+ improvement in lead-to-sale conversion rates.
- Leverage CRM tools to track customer interactions and analyze sales data, informing strategic decisions that directly impact revenue and operational efficiency.
- Support customers through the finance process, ensuring timely, secure, and customer-friendly transactions from application to final sale.
- Trained sales staff on company procedures and salesmanship.
Used Vehicle Sales Manager
Ridenow Powersports
12.2020 - 03.2022
- Increased pre-owned motorcycle sales by 25% year-over-year through data-driven pricing strategies, upsell training, and enhanced customer engagement.
- Expanded used motorcycle inventory by 30% by building relationships with auction houses, accepting high-value trade-ins, and sourcing directly from private sellers.
- Reduced average days-in-inventory by 15 days by implementing real-time sales tracking and aligning purchasing with seasonal demand trends.
- Improved gross profit per unit by 12% through strategic reconditioning and competitive market analysis.
- Boosted digital lead volume by 40% by optimizing online listings with high-quality photos, detailed specs, and targeted advertising across social platforms.
- Consistently exceeded department sales goals through effective sales team leadership, goal setting, and process standardization.
- Developed and delivered performance dashboards and sales reports to dealership ownership and regional leadership, driving operational decisions.
Sales Specialist
Ridenow Powersports
09.2019 - 12.2020
- Regularly surpassed monthly sales targets with expert product knowledge.
- Focused on building customer loyalty, resulting in repeat business.
- Conducted persuasive vehicle demonstrations tailored to customer needs.
- Ensured seamless transactions by collaborating across departments.
- Provided informed recommendations by staying abreast of industry trends.
Partner Success
Tech Data
01.2019 - 09.2019
- Maintained a high customer satisfaction rate through strong client relationships.
- Increased client spending by upselling Microsoft and Office 365 products.
- Elevated product adoption rates through client education on cloud-based solutions.
- Consistently met sales and appointment quotas.
- Regularly updated sales team and management on progress.
Enrollment Specialist
Public Consulting Group
03.2016 - 01.2019
- Maintained a high accuracy rate in enrollment paperwork.
- Enhanced customer satisfaction through diligent follow-up.
- Increased program participation through proactive outreach.
- Explained financial management services, ensuring compliance.
Sales Specialist
South Cali Auto
11.2013 - 03.2016
- Consistently exceeded monthly sales targets, earning top performer recognition.
- Built lasting customer relationships, increasing repeat business.
- Conducted effective vehicle demonstrations, addressing customer needs.
- Maintained a clean showroom to enhance the customer experience.
- Facilitated smooth paperwork processing in collaboration with the finance team.
Skills
- Sales Strategy & Execution
- Team Leadership & Training
- CRM Optimization
- Market Analysis
- Inventory Management
- Product Launch Coordination
- Customer Service Excellence
Timeline
Internet Sales Manager
Ridenow Powersports
03.2022 - Current
Used Vehicle Sales Manager
Ridenow Powersports
12.2020 - 03.2022
Sales Specialist
Ridenow Powersports
09.2019 - 12.2020
Partner Success
Tech Data
01.2019 - 09.2019
Enrollment Specialist
Public Consulting Group
03.2016 - 01.2019
Sales Specialist
South Cali Auto
11.2013 - 03.2016
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