Dontranee Earl
Gilbert
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Marketing Executive
GoDaddy.com LLC
05.2024 - 03.2025
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Launched marketing activities for new product lines and market penetration.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Streamlined marketing processes to increase efficiency and reduce costs, resulting in higher ROI for campaigns.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
Fraud and Risk Analyst
GoDaddy.com LLC
12.2022 - 05.2024
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Streamlined reporting processes for more accurate tracking of key performance indicators related to fraud and risk mitigation efforts.
- Developed and implemented machine learning algorithms to predict potential fraudulent behavior in realtime.
- Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
- Assisted in the development of internal controls, enhancing overall security measures against various types of fraud schemes.
- Participated in industry conferences and networking events, staying informed on emerging trends and forging connections with fellow professionals in the field.
- Evaluated new technology solutions, ensuring the most effective tools were utilized in combating potential threats.
- Leveraged statistical models to identify high-risk transactions, optimizing resources towards areas requiring enhanced scrutiny.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
- Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
- Improved efficiency of risk assessment processes, streamlining operations and reducing false positives.
Email Support Executive
GoDaddy.com LLC
08.2019 - 03.2022
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Identified and implemented correct solutions to client issues first-time around within established time limits.
- Created and maintained knowledge base of articles to enable informed service across support team.
- Built trusting relationships with clients through open and honest communication.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Devised solutions to operations issues related to Outlook and Apple, working closely via phone, email, live chat and web teleconference.
- Oversaw technical Cpanel issues and troubleshooting requests to resolve surfaced problems.
- Implemented Google-based SEO and ad campaigns to meet budget specifications.
- Performed pre-release and live diagnostic testing, eliminating bugs and security flaws from in-development and extant product releases.
- Maintained advanced knowledge of several programming languages.
- Pulled from PHP, SQL, JavaScript and other back-end library knowledge to bolster programming resources.
- Multi-tasked across multiple functions and roles to generate project results and meet deadlines and organizational expectations.
- Assisted colleagues during peak periods or vacations, ensuring a seamless continuity of service for customers.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Contributed to the development of new email support processes, resulting in more efficient problem resolution.
- Created personalized responses based on specific customer needs, leading to higher levels of satisfaction.
- Identified trends and patterns in customer inquiries, allowing for proactive solutions to common problems.
- Retained detailed records of all customer interactions as per company guidelines, ensuring accurate documentation is available when needed.
- Handled escalated cases efficiently by collaborating with relevant teams or higher management when necessary.
- Improved overall team productivity by implementing best practices in organization and time management.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
Clinical Coordinator
CVS/caremark
10.2016 - 12.2019
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Implement new policies and educate staff on changes.
- Developed and adjusted work schedules for staff.
- Ordered and maintained appropriate stock of medications and supplies.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Managed emergency patients and handled patient treatment concerns.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Reviewed and evaluated test results to suggest care and treatment options.
- Successfully negotiated client contract renewals to create increased revenue.
- Collaborated with national and international organizations to leverage industry connections.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Corporate Trainer
Arvato Bertelsmann
07.2014 - 10.2016
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Held demonstrations and one-on-one coaching sessions on use of Banking equipment.
- Prepared educational materials such as module summaries, videos and informational packets.
- Developed effective training manuals, modules and teaching aids.
- Collaborated with management to identify company training needs and scheduling.
- Developed training programs to meet company objectives.
- Authored, updated and implemented training procedures.
- Held online and conference call training session to accommodate off- site employees.
- Developed and responded to incoming and outgoing correspondence.
- Improved organizational efficiency and control costs by educating 300 employees on resource and time management.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Maintained records on attendance and participation.
- Improved organizational efficiency and control costs by educating employees on resource and time management.
- Improved organizational efficiency and control costs by educating 300 employees on resource and time management.
Pharmaceutical Sales Manager
Marks Drug
08.2006 - 09.2014
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling, and pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Exceeded sales goals, increased revenue and facilitated sales.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
District Manager
Gadzooks
04.2002 - 02.2005
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Store Manager
Athlete's Foot
10.2001 - 04.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised guests at front counter, answering questions regarding products.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Education
No Degree - Management Information Systems
Harvard University
Cambridge, MA05-2027
Bachelor of Science - Business Communication
Northwestern University
Evanston, IL01-2004
High School Diploma -
Waukegan High School
Waukegan, IL05.1999
Skills
- Microsoft Windows and Office
- System Performance Assessment
- Email Correspondence
- Troubleshooting Network Issues
- Team Support
- Training Material Development
- Customer Needs Assessments
- Knowledge Base
- Email Promotions
- Promotions Programs
- Resolving Problems and Incidents
- Collaborative Team Player
- Software Evaluation
- Customer Satisfaction
- Live Chat Engagement
- Customer Communication and Empathy
- Incoming Call Management
- Software Release and Rollout
- Customer Service Training
- Friendly and Patient
- Remote Technical Support
- Access Management Software
- Customer Service Support
- Recruiting and hiring
- Leadership skills
- Strategic planning
- Goal setting and performance metrics
- Sales management
- Process Optimization
- Interpersonal communication
- Team building practices
- Operations improvements
- Employee scheduling
- Team leadership
- Staff management
- Policies and procedures
- Market research
- Budget management
- Data analytics
- Staff supervision
- Business and operations analysis
- Operations oversight
- Human resource management
- Report preparation
- Policy enforcement
- Compliance monitoring
- Territory management
- Sales orientation
- Performance oversight
- Project planning
- Group presentations
- Advertising management
- Consulting
- District growth management
Timeline
Marketing Executive
GoDaddy.com LLC
05.2024 - 03.2025
Fraud and Risk Analyst
GoDaddy.com LLC
12.2022 - 05.2024
Email Support Executive
GoDaddy.com LLC
08.2019 - 03.2022
Clinical Coordinator
CVS/caremark
10.2016 - 12.2019
Corporate Trainer
Arvato Bertelsmann
07.2014 - 10.2016
Pharmaceutical Sales Manager
Marks Drug
08.2006 - 09.2014
District Manager
Gadzooks
04.2002 - 02.2005
Store Manager
Athlete's Foot
10.2001 - 04.2002
No Degree - Management Information Systems
Harvard University
Bachelor of Science - Business Communication
Northwestern University
High School Diploma -
Waukegan High School
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