Doreen Nelson
Sierra Vista
Summary
Dynamic and results-driven professional with extensive experience. Proven analytical thinker skilled in optimizing operations and enhancing customer satisfaction. Strong communicator and collaborator, adept at managing multiple tasks while implementing effective inventory management systems. Committed to fostering a positive work environment and achieving business growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
Work History
Bartender
V.F.W. 9972
10.2024 - 12.2025
- Prepared and served a variety of beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of bar area for efficient service flow.
- Processed transactions accurately using point-of-sale system for smooth operations.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Server/Bartender
Applebee's Neighborhood Grill & Bar
01.2023 - 11.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer complaints swiftly, maintaining a positive dining atmosphere.
- Maintained cleanliness and organization of dining area, contributing to restaurant's ambiance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
General Manager of Operations
Longhorn Grill and Saloon
09.2021 - 09.2022
- Post pandemic in a new restaurant I instituted a new training program, menu upgrades and a full cocktail program from the ground up.
- Streamlined daily operations to enhance customer service efficiency and satisfaction.
- Supervised staff training programs to ensure adherence to operational standards.
- Implemented inventory management systems to reduce waste and optimize supply chain processes.
- Developed and executed marketing strategies to increase brand visibility and drive foot traffic.
- Monitored compliance with health regulations, ensuring safe dining experiences for customers.
- Established standard operating procedures that enhanced employee performance.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Longhorn Steakhouse
08.2010 - 09.2020
- Managed 50+ Team Members to achieve optimal dining experiences and sales growth.
- Maintained food cost percentages of less than 32% and Liquor cost of less than 19% to ensure bottom line profits.
- Analyzed operational workflows to identify areas for process improvement and efficiency.
- Monitored performance metrics to ensure consistency in service delivery and operational standards.
- Assisted in budget management by tracking expenses and identifying cost-saving opportunities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
No Degree - Licensed Personal And Commercial Insurance Agent
Department of Insurance State of Maine
Augusta, MENo Degree - Food Safety
National Food Safety Foundation
Augusta, MEHigh School Diploma -
Brunswick High School
Brunswick, ME05-1986
Skills
- Analytical thinker
- Proficient in managing multiple tasks
- Steadfast reliability
- Effective communicator
- Collaborative mindset
- Strong interpersonal skills
- Critical thinking for problem solving
- Dynamic information retention
- Efficient at acquiring new skills
- Receptive to differing opinions
Timeline
Bartender
V.F.W. 9972
10.2024 - 12.2025
Server/Bartender
Applebee's Neighborhood Grill & Bar
01.2023 - 11.2025
General Manager of Operations
Longhorn Grill and Saloon
09.2021 - 09.2022
Assistant Manager
Longhorn Steakhouse
08.2010 - 09.2020
No Degree - Licensed Personal And Commercial Insurance Agent
Department of Insurance State of Maine
No Degree - Food Safety
National Food Safety Foundation
High School Diploma -
Brunswick High School