Dorian Abrego
Phoenix
Summary
Dynamic and detail-oriented Senior Merchandise Operations Specialist at The RealReal, adept at quality assessment and data entry. Proven track record in enhancing team productivity through effective training and collaboration. Passionate about delivering exceptional customer service while maintaining high standards of accuracy and efficiency in merchandise operations.
Overview
6
6
years of professional experience
Work History
Senior Merchandise Operations Specialist
The RealReal
Phoenix
10.2023 - Current
- Printed labels and tags for for-sale merchandise.
- Processed orders from customers accurately and efficiently.
- Assessed condition of shipped products upon arrival to meet quality standards.
- Usage of a computer on a daily basis to mark down all conditions and updates to the product we receive.
- Offered training and shadowing for associates and new hires to ensure that productivity and quality of work were up to par with company expectations.
- Monthly meetings with the senior team and management to discuss challenges or improvements that can be made for the team.
Warehouse Associate
Amazon Fulfillment Center AZA5
Phoenix
01.2021 - 10.2023
- I worked on unloading and loading trucks.
- Usage of a scanner to scan boxes into designated locations.
- Usage of a pallet jack to move merchandise around.
Bistro Attendant
Sierra Linda High School
Phoenix
08.2019 - 05.2021
- Helped with the preparation of food.
- Organized and decorated tables.
- Cleaning of dishes, kitchen, and eating spaces.
- I helped teachers and staff.
Cashier
Lancer Hospitality & Lancer Catering
Phoenix
09.2019 - 03.2020
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Sierra Linda High School
3434 S 67th Ave 8404305-2021
Skills
- Quality assessment
- Data entry
- Product training
- Team collaboration
- Customer service
- Stocking merchandise
- Time management
- Problem solving
- Attention to detail
- Communication skills
- Brand awareness
- Adaptability
Languages
English
Professional
Spanish
Professional
Accomplishments
- I've received 3 awards at the RealReal for my productivity and quality rate as a top performer for the month.
Timeline
Senior Merchandise Operations Specialist
The RealReal
10.2023 - Current
Warehouse Associate
Amazon Fulfillment Center AZA5
01.2021 - 10.2023
Cashier
Lancer Hospitality & Lancer Catering
09.2019 - 03.2020
Bistro Attendant
Sierra Linda High School
08.2019 - 05.2021
High School Diploma -
Sierra Linda High School
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