Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Doug Hamrick

Peoria

Summary

A seasoned professional with a robust background in managing operations at Southwest Metrology LLC and leading emergency responses as a Fire Captain. Demonstrated expertise in troubleshooting and repair, coupled with exceptional customer service management, has led to significant enhancements in client satisfaction and operational efficiency. Skilled in both mechanical troubleshooting and fostering strong client relationships, consistently delivering results beyond expectations.

Developed strong technical and analytical skills in high-paced, field-based environment. Adept at diagnosing and resolving complex technical issues and maintaining equipment reliability. Seeking to leverage these transferable skills in new field, bringing commitment to operational excellence and customer satisfaction.

Professional with strong technical acumen and hands-on experience in field services. Adept at troubleshooting, maintaining, and repairing complex systems and equipment. Strong team collaborator focused on achieving results and adapting to changing needs. Skilled in diagnostics, customer support, and technical documentation.

Overview

27
27
years of professional experience

Work History

Owner

Southwest Metrology LLC
08.2006 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Provided installation, maintenance, troubleshooting and repair of various types of Nanometrics Thin Film Metrology equipment across the United States and globally.

Fire Captain

City of Surprise Fire-Medical Department
09.2005 - Current
  • Mentored new firefighters in developing essential skills and understanding departmental expectations for performance excellence.
  • Led a team of firefighters in extinguishing hazardous material fires, minimizing environmental impact and potential harm to nearby residents.
  • Improved firefighter safety through consistent training sessions and adherence to established guidelines.
  • Compiled and maintained log books, run reports and training records.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Directed work of [Number] firefighters engaged in extinguishing fires.
  • Managed personnel schedules, ensuring adequate staffing for optimal response times during emergencies.
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
  • Conducted thorough post-incident analysis, identifying areas for improvement in both tactics and equipment usage.
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
  • Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
  • Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
  • Performed intubations to secure airway in patients under respiratory and cardiac arrest.

Field Service Engineer

Nanometrics, Inc.
11.1997 - 09.2005
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.

Education

No Degree - Paramedicine And Fire Science

Glendale Community College
Glendale, AZ

Skills

  • Remote support
  • Troubleshooting and repair
  • Equipment installation
  • On-site support
  • Service documentation
  • System diagnostics
  • Customer service management
  • Mechanical troubleshooting
  • Preventive Maintenance
  • Hardware installation
  • Software installation
  • Customer service

Interests

I am an avid golfer and love to be outside any chance I get

Timeline

Owner

Southwest Metrology LLC
08.2006 - Current

Fire Captain

City of Surprise Fire-Medical Department
09.2005 - Current

Field Service Engineer

Nanometrics, Inc.
11.1997 - 09.2005

No Degree - Paramedicine And Fire Science

Glendale Community College

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Doug Hamrick