Summary
Overview
Work History
Education
Skills
Websites
Career Development Goals
Availability
Timeline
Generic

Douglas Lockett

Mesa,AZ

Summary

Resourceful and results-driven professional with 3+ years of experience in customer success, solution training, and tech-enabled client support across healthcare and facilities industries. Skilled in virtual service delivery, process optimization, and onboarding for enterprise tools and software systems. Known for clear communication, adaptability, and strong problem-solving—ready to translate customer needs into innovative, tech-forward solutions.

Overview

3
3
years of professional experience

Work History

Customer Success Coordinator

Lasik Plus
06.2024 - Current
  • Deliver customer onboarding and training for EMR platforms and medical technologies—virtually and in person.
  • Serve as key support contact for B2B application usage; troubleshoot enterprise-level technical issues.
  • Provide guidance during the patient lifecycle: scheduling, documentation, insurance, post-op care.
  • Partner with physicians to deliver seamless digital care experiences; assist remotely during procedures.
  • Enhance patient understanding through tailored digital education tools and support.
  • Maintain secure, HIPAA-compliant documentation systems and manage record controls.
  • Support product branding efforts and engage clients in selecting best-fit solutions.

Facilities Lead & Training Manager

Public School System
10.2022 - 05.2024
  • Directed supply and operational budget planning for a 50+ employee facility.
  • Led staff onboarding and safety trainings
  • Coordinated logistics for cross-departmental projects and stakeholder events.
  • Developed and audited operational procedures using Microsoft Excel and reporting tools.
  • Implemented proactive workflows that reduced safety incidents and increased team efficiency.
  • Maintained seamless communication across departments, vendors, and leadership teams.

Education

Associate of Science - Health Sciences

Butler Community College
El Dorado, KS
05.2026

Skills

  • Customer Success & Support (Remote & On-Site)
  • Software/EMR Training & Onboarding
  • Workflow Optimization & Process Improvement
  • Cross-functional Team Collaboration
  • Data Confidentiality & Records Management
  • B2B Enterprise Application Support
  • Virtual Communication & Presentation Skills
  • Agile Learning & Adaptability
  • Strong Business Acumen & Tech Literacy
  • CRM/EMR Systems: Athena health, Epic, internal EMR platforms
  • Communication Tools: Zoom, Microsoft Teams, Slack
  • Productivity & Data: Microsoft Excel, Google Suite, SharePoint
  • Data Privacy & Security: HIPAA-compliant practices, data record-keeping
  • Interest in: AI for customer success, digital solutions, SAP Business Technology Platform (BTP)
  • Recordkeeping
  • Document management
  • Data Privacy & Security: HIPAA-compliant practices, data record-keeping
  • Interest in: AI for customer success, digital solutions, SAP Business Technology Platform (BTP)
  • Recordkeeping
  • Document management
  • Presenting ideas and plans

Career Development Goals

Actively pursuing growth into digital transformation, enterprise solution consulting, and technology-driven business processes. Eager to contribute to SAP’s mission of helping the world run better by delivering human-centric solutions backed by technical insight and customer empathy.

Availability

Authorized to work in the U.S. | Open to hybrid work (Mesa, AZ–based) | No relocation required

Timeline

Customer Success Coordinator

Lasik Plus
06.2024 - Current

Facilities Lead & Training Manager

Public School System
10.2022 - 05.2024

Associate of Science - Health Sciences

Butler Community College

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Douglas Lockett