Douglas Sanchez
Tucson,AZ
Summary
Skilled Service Technician with a proven track record at Modigent, enhancing customer satisfaction through expert diagnostics, repair, and preventive maintenance of technical equipment. Demonstrates exceptional attention to detail and customer service, ensuring reduced downtime and system performance optimization. Excelled in diagnostics and troubleshooting, blending technical proficiency with teamwork to deliver outstanding service outcomes.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Service Technician
Modigent
05.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Installation and Service Technician
Williamson's Heating & Cooling
09.2014 - 05.2023
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Enhanced customer satisfaction by efficiently installing and servicing various technical equipment.
- Reduced downtime for clients by promptly diagnosing and repairing system malfunctions.
- Provided exceptional customer support by addressing inquiries related to product functionality, troubleshooting guidelines, and warranty claims in a timely manner.
Installation and Service Technician
Sayco
04.1991 - 09.2014
- Minimized return visits by performing thorough quality checks after completing each installation or repair job.
- Enhanced customer satisfaction by efficiently installing and servicing various technical equipment.
- Reduced downtime for clients by promptly diagnosing and repairing system malfunctions.
- Maximized system performance with routine preventive maintenance procedures for clients'' equipment.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Education
High School Diploma -
Santa Rita High School
Tucson05.1984
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Service reports
- Following safety practices
- Diagnostics and troubleshooting
- System repairs
Certification
Esco Institute -Universal
EPA Certificate Certificate No.: 118524054230
Laser Operation Card
This card certifies that Douglas Sanchez has been instructed in the safe use, care and operation of laser instruments and is qualified to operate them in any of the applications for which they are intended.
Instructor: Elliot Flanagan, RSP
Date: November 5, 2024
Fall Protection, Stairways & Ladders, MEWP - Aerial & Scissors Lifts Training
Certificate of Completion This is to certify that Doug Sanchez has successfully completed on December 20, 2024
Elliott Flanagan, RSP Safety Manager & Trainer
hsi ADULT/CHILD/INFANT Adult First Aid / CPR AED
NOV 21, 2024 - NOV 21, 2026
Michael Vargas 5561505
Training Center I.D. 57784
Timeline
Service Technician
Modigent
05.2023 - Current
Installation and Service Technician
Williamson's Heating & Cooling
09.2014 - 05.2023
Installation and Service Technician
Sayco
04.1991 - 09.2014
High School Diploma -
Santa Rita High School
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