Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dragana Nisevic

Peoria

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Shyftoff
07.2025 - Current
  • Investigated and resolved accounting, service and delivery concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed data entry tasks with accuracy and efficiency.

Bartender

BlueStar
07.2019 - 01.2025
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.

Server

Bluestar
06.2017 - 01.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Restaurant Hostess

Bluestar
11.2012 - 01.2025
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Advised customers about special offerings and menu items to help drive sales.

Server Assistant

Bluestar
11.2012 - 01.2025
  • Assisted with dining room set up prior to and after service period.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Assisted wait staff with timely food delivery and guest requests.

Education

Bachelor of Science - Nursing

Arizona State University
Glendale, AZ
01-2028

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Office equipment proficiency
  • Medical terminology
  • Microsoft office expertise
  • Live chat support
  • Multitasking and organization
  • De-escalation techniques
  • Data entry
  • Microsoft Word
  • First Aid/CPR

Languages

Bosnian
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Russian
Elementary
Spanish
Elementary

Timeline

Customer Service Representative

Shyftoff
07.2025 - Current

Bartender

BlueStar
07.2019 - 01.2025

Server

Bluestar
06.2017 - 01.2025

Restaurant Hostess

Bluestar
11.2012 - 01.2025

Server Assistant

Bluestar
11.2012 - 01.2025

Bachelor of Science - Nursing

Arizona State University

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Dragana Nisevic