Dragana Nisevic
Peoria
Summary
Dedicated customer service representative with proven ability in call management and conflict resolution. Known for efficiently resolving customer issues and maintaining high service standards in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Call Center Customer Service Representative
Shyftoff
07.2025 - Current
- Utilized CRM software to document customer interactions and feedback efficiently.
- Managed high call volumes while maintaining quality service standards effectively.
- Resolved customer issues in a timely manner.
- Updated existing customer information as needed in company databases.
- Responded promptly to customer inquiries via email or chat systems.
Caregiver
Instant Care of Arizona
Peoria
01.2019 - Current
- Assisted clients with daily living activities and personal care needs.
- Administered medication according to healthcare plans and schedules.
- Maintained a clean and safe environment for clients at all times.
Bartender
Bluestar
Peoria
07.2019 - 01.2025
- Assisted guests with drink selections and provided recommendations.
- Managed inventory levels of alcohol and supplies efficiently.
- Engaged with customers to create a welcoming atmosphere in the bar.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Planned and coordinated special events to boost customer numbers and profits.
Server
Bluestar
Peoria
06.2017 - 01.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and beverage orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely order delivery and satisfaction.
- Handled cash and credit transactions while ensuring accurate billing procedures.
- Operated POS terminals to input orders, split bills, and calculate totals.
Hostess
Bluestar
Peoria
11.2012 - 01.2025
- Managed reservation system to optimize seating arrangements.
- Provided menus and informed guests about daily specials.
- Responded to guest inquiries and resolved seating issues promptly.
- Collaborated with kitchen staff to ensure timely service delivery.
- Trained new host staff on procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Server Assistant
Bluestar
Peoria
11.2012 - 01.2025
- Supported servers by delivering food and beverages to tables efficiently.
- Maintained cleanliness of dining area and assisted in setting up for service.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Removed trays and stacked dishes for return to kitchen after finished meals.
Education
Pharmacy Technician
US Career Institute
Online05-2026
Pharmacy
University of Arizona
Tucson, AZSkills
- Customer service
- Team collaboration
- Conflict resolution
- Call management
- Written and oral communication
- Data entry
- First Aid/CPR
- Transaction processing
- Scheduling proficiency
Languages
Bosnian
Native/ Bilingual
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
Spanish
Limited
Russian
Limited
Timeline
Call Center Customer Service Representative
Shyftoff
07.2025 - Current
Bartender
Bluestar
07.2019 - 01.2025
Caregiver
Instant Care of Arizona
01.2019 - Current
Server
Bluestar
06.2017 - 01.2025
Hostess
Bluestar
11.2012 - 01.2025
Server Assistant
Bluestar
11.2012 - 01.2025
Pharmacy Technician
US Career Institute
Pharmacy
University of Arizona