Drew Eaton
Phoenix
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Bartender
True Food Kitchen
05.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Served high customer volumes during special events, nights, and weekends.
Barista Shift Lead
Grand Canyon Beverage Company (GCBC)
04.2022 - 05.2023
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Server
Oregano's
01.2021 - 04.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess/Food Runner
Parker Garage
06.2019 - 05.2020
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Bachelor of Science - Applied Psychology
Grand Canyon University
Phoenix, AZ12-2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
Timeline
Bartender
True Food Kitchen
05.2023 - Current
Barista Shift Lead
Grand Canyon Beverage Company (GCBC)
04.2022 - 05.2023
Server
Oregano's
01.2021 - 04.2022
Hostess/Food Runner
Parker Garage
06.2019 - 05.2020
Bachelor of Science - Applied Psychology
Grand Canyon University
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