Dulce Zubiate
Tucson
Summary
Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 7 months of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.
Experienced Area Supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 2 years in the field. Dedicated to streamlining operations and maximizing team performance.
Energetic Area Supervisor highly effective at training staff.
High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over 2-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.
Dedicated and hardworking supervisor successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
12
12
years of professional experience
Work History
General Manager
TitleMax
Tucson
07.2024 - Current
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Oversaw product development initiatives from concept through completion stages.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Supervised employees through planning, assignments, and direction.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
Store Manager
TitleMax
Tucson
05.2023 - 07.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Security Specialist
Dds Discount
Tucson
09.2021 - 05.2023
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Provided safety reports and data analysis to building managers to inform security processes.
- Screened incoming employees, personal belongings and shipments for security concerns.
- Loss pervention observes internal and external theft.
Area Supervisor
Dds discount
Tucson
06.2021 - 05.2023
- Monitored employee work and determined benchmarks for performance indicators.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Established area team schedule and planned production.
- Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
- Created and executed daily bank deposits.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Retail Sales Associate Cashier
Dds Discount
Tucson
03.2019 - 09.2021
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments systems, providing accurate charges and credits.
- Processed payments with checks.
Cashier
Food City
Tucson
01.2017 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Sales Representative
Advance Call Center Technologies
Douglas
06.2014 - 12.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Education
High School Diploma -
Douglas High School
Douglas, AZ05.2010
Skills
CCTV Monitoring
- Emergency Situations
- Security Regulation Enforcement
- Employee and Visitor Screening
- Program leadership
- Reporting skills
- Leadership development
- Store growth planning
- Good work ethic
- Inventory management
- Sales strategy
- Financial analysis
- Customer service
- Employee training
- Team building
- Operational compliance
- Performance monitoring
- Data analysis
- Payroll administration
- Safety regulations
- Problem solving
- Staff scheduling
- Goal setting
- Performance analysis
- Leader
- Operations management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Timeline
General Manager
TitleMax
07.2024 - Current
Store Manager
TitleMax
05.2023 - 07.2024
Security Specialist
Dds Discount
09.2021 - 05.2023
Area Supervisor
Dds discount
06.2021 - 05.2023
Retail Sales Associate Cashier
Dds Discount
03.2019 - 09.2021
Cashier
Food City
01.2017 - 07.2021
Sales Representative
Advance Call Center Technologies
06.2014 - 12.2016
High School Diploma -
Douglas High School