Dulce Mirely Jimenez Morales
Phoenix
Summary
Dedicated professional with strong customer service skills and bilingual capabilities. Proven experience in fast-paced environments, consistently ensuring quality and accuracy. Focused on enhancing customer satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
TYR Tactical
Phoenix
05.2024 - 12.2024
- Inspected incoming shipments of army, police, and FBI items, ensuring accuracy and compliance with quality standards.
- Directed defective items to sewing department for repair, addressing issues with bad stitches and misaligned openings.
El super
Cashier
Phoenix
04.2023 - 08.2023
- Operated cash register and accurately entered produce codes and weights.
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction.
- Maintained cleanliness and ensured proper stocking of plastic bags for customer use.
Team Member
Dunkin Donuts
Phoenix
05.2022 - 12.2022
- Maintained cleanliness and organization of service and dining areas, enhancing overall customer satisfaction.
- Prepared beverages and food items according to company quality standards.
- Assisted customers by efficiently taking orders and promptly addressing inquiries, contributing to smooth service flow.
- Operated cash register, efficiently processing customer transactions.
- Trained new team members on service standards, ensuring consistent delivery of quality customer experiences.
Amazon GYR3
Fulfillment associate
Phoenix
08.2020 - 03.2022
- opening packages and accurately counting the quantity and filling them into totes and putting quantity into the system.
- Operated ibots machine to efficiently scan and categorize items in designated sections.
- Executed precise counting of items and organized them into appropriate totes.
- Utilized scanning technology to ensure correct placement of items in inventory.
Cashier
AM PM Gas Station
Phoenix
12.2018 - 04.2020
- Processed customer transactions efficiently at cash register, ensuring quick service and customer satisfaction.
- Maintained organized and clean checkout area and store shelves to promote a pleasant shopping environment.
- Arranged merchandise on counters and tables to create eye-catching promotional displays, driving customer interest.
- Ensured adherence to safety protocols while managing hazardous materials in store.
Skills
- Customer service excellence
- Problem-solving expertise
- Quick learner in dynamic settings
- Active listening and communication
- Bilingual in English and Spanish
Timeline
Warehouse Associate
TYR Tactical
05.2024 - 12.2024
El super
Cashier
04.2023 - 08.2023
Team Member
Dunkin Donuts
05.2022 - 12.2022
Amazon GYR3
Fulfillment associate
08.2020 - 03.2022
Cashier
AM PM Gas Station
12.2018 - 04.2020