Dunterio Thomas
Tempe
Summary
Results-driven and self-motivated professional with over a decade of experience in customer service and sales, specializing in the cannabis retail industry. Strong commitment to promoting cannabis and holistic health approaches, leveraging extensive knowledge gained from over five years with the Cookies Brand across multiple states. Exceptional sales skills and a service-oriented mindset, adept at resolving customer issues while staying ahead of industry trends to align offerings with evolving customer needs and desires. Proven ability to enhance customer satisfaction through tailored solutions that effectively balance needs and wants.
Overview
12
12
years of professional experience
Work History
Lead Budtender
COOKIES RETAIL (MELROSE)
Los Angeles, CA
12.2023 - 06.2025
- Directed daily activities and workflow of budtending team, ensuring strict compliance with all applicable regulations.
- Developed and delivered comprehensive training sessions to enhance new staff's understanding of product offerings.
- Analyzed existing inventory practices and implemented streamlined processes for improved accuracy and control.
- Analyzed peak hour sales data to strategically align staff schedules, enhancing customer experience during happy hour.
- Led team meetings to discuss performance metrics, set goals, and drive continuous improvement initiatives
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming deals.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Worked with Celebrity guest to provided best products and services .
- Recorded and Directed weekly promo videos and visuals to market new products and events to attract new customers.
- Set up Brand collaborations with vendors and celebrities for store take over.
- Oversaw daily opening and closing activities, including cash handling and staff coordination, to uphold dispensary security and service quality.
- Delivered informative sessions to equip budtenders with essential product knowledge while on duty.
- Drove sales performance as leading representative at Melrose Cookies, maintaining monthly sales exceeding $25,000 for multiple consecutive months.
BUDTENDER / INVENTORY
COOKIES RETAIL (FLAMINGO)
Las Vegas, NV
09.2022 - 06.2023
- Maintained high levels of organization in store by directing customers and replenishing merchandise daily.
- Established and optimized schedules to keep coverage and service in line with forecasted demands for sales and floor coverage.
- Used POS systems, facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Worked closely with general manager to solve problems and handle customer concerns face to face or via phone, email etc,
- Answered questions about medical and recreational uses and effects and qualities of different strains.
- Read industry publications to maintain knowledge on current and future bud trends.
- Checked guests' photo identification for validity and age.
- Voted Budtender of the Month for CookiesTRP
- Over 200+ Positive Google reivew interactions with customers to increase market visablity.
Training and Store Build
COOKIES TRP (BRENTWOOD)
Brentwood, CA
06.2021 - 08.2021
- Attended staff training programs, enhancing team efficiency and knowledge of cultivation techniques.
- Assisted in training new staff on customer service protocols and product knowledge while stocking and placing products out.
- Developed display layouts to enhance product visibility and customer engagement to provide a Cookies experience .
- Provided feedback on popular strains and products to optimize inventory choices while teaching differences and effects.
- Resolved customer inquiries and concerns to ensure satisfaction and retention.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Contributed to team success by sharing product knowledge and expertise with fellow budtender during training sessions.
Logistic Office Manager
Design Distribution
Garland, Texas
04.2013 - 12.2020
- Kept corporate departments and customers updated on critical shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated dispatching of 15+ drivers to accomplish daily delivery requirements.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Some College (No Degree) - Cannabis Chemistry & Dispensary Technician
UNLV
Las Vegas, NV10.2021
Central Christian College of Kansas -
Central Christian College of Kansas
Mcpherson, KS05.2005
High School Diploma -
North Mesquite High School
Mesquite, TX05.2003
Skills
- METRC
- CANNABIS LICENSE
- INVENTORY MANANGMENT
- GRAND OPENING / BUILD
- OPEN / EOD CLOSING
- KEYHOLDER
- SOUTHERN HOSPITALTY
- HIGH PROFILE CLIENT SERVICES
- COOKIEW CONNISSEUR
Timeline
Lead Budtender
COOKIES RETAIL (MELROSE)
12.2023 - 06.2025
BUDTENDER / INVENTORY
COOKIES RETAIL (FLAMINGO)
09.2022 - 06.2023
Training and Store Build
COOKIES TRP (BRENTWOOD)
06.2021 - 08.2021
Logistic Office Manager
Design Distribution
04.2013 - 12.2020
Some College (No Degree) - Cannabis Chemistry & Dispensary Technician
UNLV
Central Christian College of Kansas -
Central Christian College of Kansas
High School Diploma -
North Mesquite High School
Personal Information
INSTAGRAM : @_ITSLILBLU & @PRETTYGIRLSBAKECOOKIES
TIKTOK : @PRETTYGIRLSBAKECOOKIES