Summary
Overview
Work History
Education
Skills
Timeline
Generic

Duran Dumphries

Phoenix

Summary

Accomplished Dispatcher with a proven track record at Pinnacle Logistics, adept in managing high-stress situations and ensuring timely deliveries. Excelled in customer relations and route planning, significantly improving data tracking and delivery efficiency. Skilled in dispatch software and active listening, fostering professional relationships and enhancing team collaboration.

Overview

2024
2024
years of professional experience

Work History

Dispatcher

Pinnacle Logistics
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Dispatcher

Xcel Corrier
06.2022 - 02.2024
  • Provided customers with information on products and services.
  • Utilized customer feedback to improve customer service.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Received new orders, prepared documentation, and assigned personnel.
  • Managed customer accounts and invoicing.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Delivery Driver/ Dispatcher

Preztige Trucking Llc
08.2020 - 02.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Warehouse Worker

Superior Pool Product Llc
04.2017 - 08.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

Diploma - N/A

Christopher Columbus
The Bronx, NY
06.2003

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Time management
  • Problem-solving
  • Customer relations
  • Route planning
  • Customer relationship management
  • Work order management
  • Database maintenance
  • Team collaboration
  • Verbal and written communication

Timeline

Dispatcher

Xcel Corrier
06.2022 - 02.2024

Delivery Driver/ Dispatcher

Preztige Trucking Llc
08.2020 - 02.2022

Warehouse Worker

Superior Pool Product Llc
04.2017 - 08.2020

Dispatcher

Pinnacle Logistics

Diploma - N/A

Christopher Columbus

Similar Profiles

CREATE PROFILE
Duran Dumphries