DUSTAN WOODFIN
Tucson,AZ
Summary
IT Specialist with 10+ years of experience supporting enterprise environments, resolving complex technical issues, and managing endpoint systems. Skilled in Windows/macOS administration, mobile device deployment, security protocols, and enterprise support operations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Digital Specialist
BAYER – Marana Innovation Center
10.2020 - Current
- Provide enterprise-level Tier 1–2 support across Windows, macOS, iOS, and Android environments.
- Manage endpoint lifecycle including imaging, upgrades, migrations, and hardware replacements.
- Support cybersecurity initiatives and device compliance (RITS/OTIS).
- Lead onboarding for 90+ new hires with provisioning and equipment setup.
- Key projects: Cat S42 deployment, WorkspaceONE migration, wireless improvements, BrightSign rollout, international WMS support.
- Audio/Video planning, setup and configuration for 500+ person site tours
Desktop Support Technician
Arizona Department of Transportation (ADOT)
12.2019 - 07.2020
- Supported statewide Windows 10 refresh and MAX project rollout.
- Troubleshot endpoint issues and coordinated with statewide technical teams.
IS Client Support/Help Desk
Tucson Electric Power
08.2018 - 12.2019
- Provided Tier 1 support and documented incidents using ServiceNow.
- Reimaged and updated systems using SCCM; configured Cisco VoIP phones.
- Delivered RSA SecurID training and participated in on-call rotations.
Desktop Support
Cox Automotive, Inc.
02.2012 - 05.2018
- Performed hardware, software, and network troubleshooting for site of 40 employees.
- Supported engineers with switch/router configuration and cable management.
- Maintained inventory and assisted with disaster recovery tasks.
Skills
- Windows, macOS, iOS, Android
- SCCM, ServiceNow, WorkspaceONE, JAMF, Milestone
- Wi-Fi/Wired Troubleshooting, Cisco VoIP
- Active Directory, RSA SecurID, USMT, Disk Encryption
- Endpoint Imaging & Deployment, Remote Support
- Hardware Diagnostics, Inventory Management
- Problem-solving
- Teamwork and collaboration
- Reliability
- Computer proficiency
- Problem-solving aptitude
Accomplishments
. 7 Day IT Support for increased site productivity.
· Documented and resolved T470/480 Battery and RAM upgrades, which lead to increased productivity for 30 onsite mobile users.
· 90+ IT Onboarding new hires with Bayer IT process/equipment for job role.
· Programmed and deployed 40 Motorola Site radios for team communication, safety and productivity.
· Deployed 5 mobile carts with battery UPS, monitors and WIFI extenders for mobile demonstrations
· Managed Milestone security camera training, maintenance, and user account setup/removal
. Managed large scale A/V project involving planning, procurement, setup and configuration for 500+ customer site tour
· Collaborated with Petrolina Brazil team on WMS CAT S42 deployment, token generation and application testing.
Timeline
Digital Specialist
BAYER – Marana Innovation Center
10.2020 - Current
Desktop Support Technician
Arizona Department of Transportation (ADOT)
12.2019 - 07.2020
IS Client Support/Help Desk
Tucson Electric Power
08.2018 - 12.2019
Desktop Support
Cox Automotive, Inc.
02.2012 - 05.2018